ServiceNow Developer - Software Asset Management (Remote NC, TX, AZ, FL)

First Citizens Bank • Raleigh, NC

16h • Remote

About The Position

First Citizens Bank is seeking a ServiceNow Developer with deep experience in Software Asset Management Professional (SAM Pro) to support an enterprise initiative focused on Software Bill of Materials (SBOM) management and open-source software governance. The role configures, develops, and enhances ServiceNow SAM capabilities while supporting integrations, software normalization, discovery data quality, and software compliance processes. The developer works with SAM Pro, software model normalization, Discovery, CMDB relationships, and integration technologies to enable accurate software asset management at scale.

The position includes solution design, testing, deployment, operational support, and documentation and knowledge transfer. It collaborates with CMDB, Discovery, and Asset Management teams and supports software inventory integrations and endpoint management platforms. The listed location options are remote in North Carolina, Texas, Arizona, or Florida.

Requirements

• Bachelor's degree and 6 years of experience, or high school diploma/GED or equivalent and 10 years of experience in systems engineering and systems programming.
• Strong JavaScript development skills within the ServiceNow platform.
• Experience with ServiceNow Integration Hub and REST/SOAP integrations.
• Experience with ServiceNow Discovery and CMDB data management.
• Experience with software model normalization and software asset reconciliation processes.
• Understanding of software entitlements, publishers, licensing metrics, and compliance management.
• Experience working with SDLC/development practices in an enterprise environment.

Nice To Haves

• 5+ years of ServiceNow development and implementation experience.
• 3+ years of hands-on experience with ServiceNow Software Asset Management Professional (SAM Pro).
• ServiceNow Certified Application Developer (CAD).
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Software Asset Manager certification.
• Experience working in an LFI or financial industry.

Responsibilities

• Design, configure, and implement solutions within ServiceNow Software Asset Management (SAM Pro).
• Support implementation of SBOM-related data management and open-source software governance processes.
• Configure and maintain software normalization, software models, and content service processes.
• Develop and enhance ServiceNow workflows, automation, and integrations using Integration Hub.
• Support software reconciliation, entitlement management, and software compliance activities.
• Collaborate with CMDB, Discovery, and Asset Management teams to improve software license visibility and accuracy.
• Configure and maintain integrations with software inventory sources and endpoint management platforms.
• Develop and maintain business rules, flows, scripted processes, and custom applications where required.
• Participate in solution design, testing, deployment, and operational support activities.
• Create technical documentation and knowledge transfer materials.

Benefits

• First Citizens Bank offers a competitive, thoughtfully designed benefits program intended to meet the needs of its associates; details are available on the company's benefits website.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level