Software Asset ServiceNow Analyst

SAIC•Richmond, VA

About The Position

SAIC is seeking a Software Asset ServiceNow Analyst to support enterprise Software Asset Management (SAM), Configuration Management, and IT Operations activities for a major state and local government customer. The role helps ensure software assets, licenses, entitlements, and configuration records are tracked, maintained, and governed accurately throughout their lifecycle. It supports software asset visibility, license compliance, entitlement management, inventory reconciliation, and configuration data integrity across enterprise environments. The analyst works with IT Operations, Service Configuration and Asset Management, Procurement, Cybersecurity, Engineering, and Service Management teams to keep software assets current, compliant, and aligned with organizational standards and business requirements. The position supports configuration-item governance, change control, status accounting, and audits. It also contributes to continual service improvement by staying current on tool features, addressing complex problems, designing user-friendly interfaces, and optimizing processes through automation. The role represents current and future IT service management tool capabilities and contributes to long-term strategy and tactical improvements. It also supports hardware asset management as a backup and may provide data and support for supplier invoicing and customer chargebacks.

Requirements

Bachelor's degree and two years of related experience, or a master's degree and one year of related experience; the degree requirement may be waived for at least four years of active-duty military service or at least four years of relevant experience.
Experience supporting Software Asset Management, IT Asset Management, Configuration Management, Change Management, or related IT Operations functions.
Experience using SAM, CMDB, Asset Management, Configuration Management, or ITSM service management systems.
Experience maintaining software inventory, entitlement, licensing, asset, or operational records.
Experience analyzing and reconciling data across multiple systems or sources of record.
Strong analytical, organizational, and problem-solving skills.
Effective written and verbal communication skills.
Ability to collaborate with technical and business stakeholders across multiple functional areas.
Must be a U.S. citizen and able to pass a Commonwealth of Virginia background check.
At least one year of proficiency with Microsoft 365 applications, collaboration tools, and common office software applications.
Strong interpersonal and teamwork skills.
Self-motivated, with the ability to accomplish tasks under pressure and with limited supervision.
Flexibility to accommodate time-sensitive and mission-critical work.

Nice To Haves

Experience with ServiceNow Software Asset Management (SAM), CMDB, IT Asset Management (ITAM), IT Operations Management (ITOM), Discovery, or Asset Management modules.
Experience supporting software licensing, entitlement management, compliance reporting, or vendor audits.
Experience performing software inventory reconciliation and data quality reviews.
Familiarity with ITIL practices, particularly Software/IT Asset Management, Service Configuration Management, and Change Enablement.
Experience supporting government programs.
Experience supporting IT chargebacks.
ServiceNow Certified System Administrator (CSA) or other relevant ITAM, ServiceNow, or ITIL Foundations certifications.
Experience with ServiceNow, SQL, or Apptio.

Responsibilities

Drive the creation, maturity, and maintenance of software assets and configuration items in the CMDB.
Maintain software asset, entitlement, and configuration records in ServiceNow and integrated enterprise systems.
Monitor software inventory, software titles, license utilization, and entitlement data for accuracy, completeness, and compliance.
Reconcile data across tools, software inventories, CMDB records, licensing data sources, and authoritative user source systems.
Track software lifecycle status, version currency, and supportability.
Manage software true-ups and provide recommendations.
Support asset and configuration item identification, baseline definition, relationship mapping, CMDB administration, and IT acquisition processes.
Facilitate software asset governance, license compliance, audit readiness, and entitlement validation.
Analyze the impact of infrastructure and application changes on software asset, entitlement, and configuration records.
Maintain configuration item data and software relationships in the ServiceNow CMDB.
Investigate and resolve discrepancies involving software installations, licenses, entitlements, and asset records.
Develop data visualizations, dashboards, and metrics for software asset management, compliance, and operational readiness.
Support Configuration Management and Change Management processes to keep software records aligned with approved changes.
Recommend and document procedures, standards, and operating practices for software asset and configuration management.
Collaborate with stakeholders and customers to improve software governance, lifecycle management, and data quality.
Provide backup support for hardware asset management.
Communicate work activities and outcomes using dashboards, presentations, and data visualizations.
Shepherd customization of CMDB consoles and dashboards.
Understand the impacts of software changes across Service Management disciplines.
Provide data and support for supplier invoicing and customer chargebacks.
Enact software asset audit practices and conduct audits to ensure data integrity.
Support the design, development, and implementation of automated processes for gathering, populating, and maintaining CMDB software data.
Liaise with and train internal partners as needed.
Plan and implement process and service improvements based on experience and best-practice knowledge.
Maintain awareness of relevant government policies, regulations, and guidelines related to software management and put actions in place to attest compliance.