ServiceNow Developer

Tetrad Digital Integrity LLC • Washington, DC

46d • $140,000 - $150,000 • Onsite

About The Position

Tetrad Digital Integrity (TDI) is seeking a ServiceNow Developer to support a brand-new Agile development team at the forefront of federal IT modernization, delivering real digital transformation where it matters most. This is a rare ground-floor opportunity to architect, build, and integrate cutting-edge infrastructure solutions in support of some of our nation's most sensitive and critical missions. This is a fully onsite opportunity requiring a daily commute to the Washington, DC area. An active TS/SCI security clearance is required.

Requirements

• Active DoD TS/SCI security clearance. Ability to pass additional customer suitability screening(s) prior to start.
• Current Security+ or equivalent/higher.
• At least 3 years of experience designing, developing, and supporting technology infrastructure.
• At least 2 years of ServiceNow development experience, including experience with ServiceNow upgrades.
• Excellent customer service skills with the ability to work independently, prioritize, schedule, and complete multiple tasks, and self-assign work in a fast-paced environment.
• Strong communication skills with the ability to proactively and effectively collaborate with a virtual team, clearly articulate status, and develop and present management-level briefings to customers and program leadership.
• Demonstrated potential and willingness to learn and adapt to rapid changes in technology and receive mentoring from senior developers.

Nice To Haves

• ServiceNow Certified Application Developer
• Experience or familiarity with Agile development and testing methodology
• Exposure to ServiceNow applications like Telecommunication Management System (TSM), Telecommunications Network Inventory (TNI), Order Management Telecommunications (OMT) modules, etc.
• AWS cloud and ServiceNow certifications.

Responsibilities

• Support the setup, configuration, and implementation of ServiceNow ITSM, OMT, TSM, and TSOM modules.
• Build and maintain forms, reports, views, workflows, groups, roles, dashboards, and scheduled reporting.
• Create and manage integrations with ServiceNow (Elastic, Netcool, Kafka, etc.).
• Coordinate and support platform and application upgrades.
• Help design and document business process flows and propose solutions based on operational needs.
• Configure ServiceNow functions and workflows to support ticketing, order management, and re-engineered business processes.
• Analyze customer data trends to enhance user experience and network performance.
• Engage with customers on technical considerations, issues, and system engineering decisions.
• Develop, configure, customize, and troubleshoot the ServiceNow platform.
• Automate and orchestrate tasks and integrations across applications and platforms.
• Design, build, and enhance ServiceNow applications in an Agile Scrum environment.
• Collaborate across engineering, development, and analysis teams to support ongoing enhancements.
• Maintain documentation and follow development best practices.
• Gather cross-functional requirements to support ongoing ServiceNow configuration and support.
• Incorporate UI/UX requirements into ServiceNow development.
• Follow coding standards and contribute to technical documentation.
• Support data migration activities.
• Design solutions aligned with configuration management policies.
• Integrate and maintain high-quality data across multiple sources within the CMDB.

Benefits

• The anticipated salary range for this position is $140,000 - $150,000.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level