ServiceNow Developer

ICF • Reston, VA

9d • Remote

About The Position

ICF’s Digital Modernization Division is seeking a ServiceNow Developer to support a federal project. The role supports the Treasury Enterprise Application platform systems that are critical to the Department of Treasury IT mission. The Application Development Sustainment Services (ADSS) program provides operations and maintenance support as well as development and modernization efforts.

As a Senior ServiceNow Developer, you will configure, customize, and implement ServiceNow applications to meet client business requirements. You will work with architects, business analysts, cross-functional teams, project managers, implementation specialists, and stakeholders to deliver solutions aligned with business outcomes and industry best practices. The position is remote for candidates outside a 50-mile radius of Washington, DC; the posting identifies the work location as Nationwide Remote Office (US99).

Requirements

• Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field; one year of additional demonstrated experience may substitute for one year of education.
• U.S. citizenship is required by the federal client.
• Must be able to obtain a Public Trust clearance.
• Participation in at least one ServiceNow implementation.
• ServiceNow experience including scripting, platform configuration, design, and deployment.
• At least 3 years of experience on the ServiceNow platform, including customization of core applications such as Incident, Problem, Change, and Service Catalog.
• At least 3 years of experience with custom application development on ServiceNow, including Custom UI Pages and CMS content.
• At least 3 years of full SDLC experience independent of the ServiceNow platform, using mature industry languages, with particular emphasis on JavaScript (e.g., HTML5, Jelly, jQuery, and AngularJS).
• At least 3 years of experience implementing systems using Agile/Scrum methodology.
• Must be authorized to work in the United States.

Nice To Haves

• Experience configuring and scripting client-side and server-side ServiceNow components; integrations such as REST and SOAP; data models and tables; forms; record producers; Glide security and access; workflows; applications; events; email; homepages and reports; external data; Machine Learning; Orchestration; NOW Platform; or custom applications.
• ITOM/CMDB implementation, Orchestration, and Discovery experience.
• Experience with multiple ServiceNow products, including IT Service Management, Event Management, and Project Portfolio Management.
• ITIL Foundations Certification (v4 or higher).
• ITSM and/or ITBM implementation experience.
• ServiceNow Developer certifications are strongly preferred.
• ServiceNow Certified Systems Administrator (CSA) certification.
• Certified Implementation Specialist certification in an out-of-the-box ServiceNow module such as ITSM, ITBM, or ITOM.
• ServiceNow Certified Application Developer certification.
• ServiceNow Service Portal micro-certifications.
• Hands-on experience exceeding 480 hours configuring or building each of 1–3 ServiceNow applications.
• In-depth knowledge of ServiceNow platform capabilities, modules, and best practices.
• Familiarity with ITIL processes and IT Service Management (ITSM) principles.

Responsibilities

• Work with Solutions Architects and Business Analysts to understand business outcomes and functional requirements and align them with ServiceNow solution designs.
• Collaborate with cross-functional teams to implement ServiceNow solutions that meet designed requirements and industry best practices.
• Facilitate migration of data from legacy systems to ServiceNow, ensuring accuracy and consistency and using suitable out-of-the-box data structures where possible.
• Assist architects and senior developers with integrations between ServiceNow and other systems and applications.
• Document configurations, customizations, data schemas, and technical decisions.
• Test ServiceNow configurations for functionality, data integrity, and user experience; resolve issues and make necessary adjustments.
• Support end-user training and adoption of implemented solutions.
• Assist with change management during transitions, address inquiries, and resolve issues.
• Troubleshoot and resolve technical issues related to ServiceNow implementations, coordinating with support teams on incidents and problems.
• Follow security best practices and ensure solutions meet relevant compliance requirements.
• Stay current on ServiceNow features, enhancements, and best practices; continue certification and training to meet practice standards and support team growth.
• Coordinate and communicate with project managers, implementation specialists, and stakeholders, including reporting risks, issues, successes, and project status.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior