ServiceNow Developer

DXC Technology•Nashville, TN

24d

About The Position

DXC Technology is seeking an experienced ServiceNow Developer to design, develop, configure, and implement scalable solutions on the ServiceNow platform for SmartApps. The role focuses on Customer Service Management (CSM) or Financial Services Operations (FSO), application development, workflow automation, and system integrations. The developer will work with business stakeholders, architects, and cross-functional teams to translate requirements into technical solutions aligned with the SmartApps product roadmap. The role contributes to high-quality, maintainable, secure applications and follows ServiceNow development best practices. It also includes integrating systems, managing application data, testing and supporting releases, maintaining technical documentation, and contributing to Agile delivery and continuous improvement.

Requirements

7–9 years of relevant software development experience, including substantial hands-on experience with the ServiceNow platform.
ServiceNow Certified System Administrator (CSA) certification.
Hands-on ServiceNow development experience in Customer Service Management (CSM) or Financial Services Operations (FSO).
Strong knowledge of ServiceNow platform architecture, application development, configuration, scripting, and development best practices.
Proficiency in JavaScript and experience developing ServiceNow scripts, business rules, client scripts, and other platform components.
Knowledge of REST/SOAP APIs, system integrations, and Integration Hub.
Knowledge of or a relevant micro-certification in at least one of the following: Playbooks, Flow Designer, Now Assist/AI capabilities, Platform Analytics, Predictive Intelligence, Service Portal, Service Catalog and Catalog Items, or Automated Test Framework (ATF).
Strong analytical, troubleshooting, and problem-solving skills.
Excellent verbal and written communication skills in English.
Ability to collaborate with cross-functional teams and translate business requirements into effective technical solutions.

Nice To Haves

ServiceNow Certified Application Developer (CAD).
Relevant ServiceNow Certified Implementation Specialist (CIS) certification.
Experience with UI development using React or related front-end technologies.
Experience working in Agile/Scrum development environments.
Familiarity with CI/CD pipelines, source control, application deployment, and integration testing.
Experience with automated testing, performance optimization, and secure application development.
Exposure to AI-enabled workflows, intelligent automation, or analytics capabilities within the ServiceNow ecosystem.

Responsibilities

Design, develop, configure, and maintain ServiceNow applications, modules, and platform components, particularly in CSM or FSO.
Build and enhance workflows, Flow Designer flows, playbooks, catalog items, forms, fields, client scripts, business rules, UI policies, and other platform capabilities.
Deliver solutions aligned with business requirements, technical specifications, and the SmartApps product roadmap while following development standards for scalability, maintainability, security, and performance.
Design, develop, and maintain REST and SOAP integrations between ServiceNow and internal or third-party systems.
Use Integration Hub and related capabilities to automate business processes and enable data exchange; troubleshoot integration issues and maintain data consistency, reliability, and security.
Develop custom functionality using JavaScript and ServiceNow scripting, and customize user experiences with HTML, CSS, or other appropriate web technologies.
Evaluate native platform capabilities and reusable components before implementing custom solutions, and identify opportunities to improve applications, workflows, and processes.
Configure and manage data imports, exports, mappings, and transformations; maintain data quality and support validation, migration, and troubleshooting.
Diagnose and resolve application defects, configuration issues, and production incidents.
Perform unit, integration, regression, and other relevant quality-assurance testing; develop and maintain ATF automated tests where applicable.
Support deployments and post-release validation to ensure solution stability and reliability.
Create and maintain technical documentation for application design, configurations, integrations, customizations, and deployment procedures.
Collaborate with product owners, business analysts, architects, QA teams, and developers; participate in Agile ceremonies, technical reviews, and solution design discussions.
Provide technical guidance and contribute to continuous improvement across the development lifecycle.