All Levels- ServiceNow Developer

Synergy ECPColumbia, MD
Hybrid

About The Position

We are seeking Junior to Senior ServiceNow Engineers to work collaboratively to support a hybrid cloud environment, providing solutions for multi-cloud (AWS, Azure GCC-High, Google Cloud, and Oracle) and on-premises environments while ensuring a secure and reliable operational infrastructure. These positions will work closely with subject matter experts and DevSecOps teams to deliver high-quality solutions.

Requirements

  • 2 - 10+ years of related software development, ServiceNow, or IT experience.
  • Bachelor’s, Master’s, or MBA in a related field (Computer Science, Engineering, Information Technology, STEM, etc.).
  • Expertise with ServiceNow utilizing CI/CD, test automation, and/or DevSecOps practices.
  • Strong administrative and engineering rigor.
  • Experience verifying and validating ServiceNow and integrated systems, including end-to-end and regression testing.
  • Expert troubleshooting and solution design skills.
  • Experience with cloud architecture and system design (AWS preferred; Azure acceptable).
  • Strong technical documentation skills.
  • Familiarity with Agile methodologies.
  • Ability to accurately decompose work into Jira stories.
  • Experience with DevOps tools such as Foreman, Terraform, Jenkins, and GitLab.
  • Experience with Selenium and automated test plan development for security and functional requirements.
  • Knowledge of customer security requirements and processes.
  • Experience maintaining and supporting ServiceNow components.
  • Experience with ServiceNow Discovery, Flow Designer, and Software Asset Management (SAM).
  • Experience with DevSecOps testing practices.
  • Strong understanding of Active Directory and LDAP.
  • Strong understanding of security requirements in secure environments.
  • Experience configuring monitoring and visualization tools such as Grafana and Splunk with ServiceNow.
  • TS/SCI w/ Polygraph clearance required.
  • U.S. Citizenship

Nice To Haves

  • ServiceNow Certified Application Developer certification.
  • Experience with Model-Based Systems Engineering (MBSE).
  • Experience with cloud solution optimization.
  • Experience configuring observability, monitoring, and analytics platforms such as AppDynamics and Dynatrace.
  • Experience integrating virtualized applications and application streaming/layering technologies.
  • Ability to assist in leading and overseeing a total system perspective across cloud services, infrastructure, and security domains.
  • SharePoint administration experience.
  • IBM Engineering Lifecycle Management experience.
  • Teamwork Cloud / Cameo experience.
  • Tableau experience.

Responsibilities

  • Create, deploy, and maintain ServiceNow infrastructure and related APIs for customer applications in an AWS cloud-based environment.
  • Create and maintain complex roles and permissions within ServiceNow to ensure data integrity and security.
  • Utilize DevSecOps tools including Foreman, GitLab, and Selenium to deploy, upgrade, and maintain platform changes.
  • Architect and maintain IdAM, Active Directory, and LDAP resources integrated with ServiceNow.
  • Work within complex modern cloud architectures.
  • Create and update technical documentation, including user guides, how-to guides, and infrastructure diagrams.
  • Prepare technical presentations for government stakeholders and senior leadership.
  • Collaborate effectively in a team environment.
  • Develop automated testing plans.
  • Support infrastructure spanning Linux and Windows environments.
  • Communicate effectively with technical and non-technical stakeholders, management, and customers.
  • Apply strong troubleshooting and problem-solving skills.
  • Instill engineering rigor, including configuration management and testing.
  • Contribute as part of an Agile Scrum development team.

Benefits

  • Comprehensive Health Benefits package
  • 401K Retirement plan
  • People Partners who will help you navigate both personal and professional worlds
  • Strong wellness related resources offered through our healthcare provider
  • Company-sponsored continuing education program
  • Generous Paid Time Off benefit
  • 11 paid holidays a year
  • Flexible work options
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