ServiceNow Developer 181943
CTI Consulting•Westlake, OH
About The Position
The ServiceNow Developer designs, develops, and customizes ServiceNow applications and modules, primarily through development work. The role also analyzes business processes and systems, gathers requirements from stakeholders, and recommends ServiceNow-based improvements or automation. The developer participates in Agile delivery, collaborates with QA and other teams, and supports deployment, documentation, training, and ongoing assistance for released features.
Requirements
- Bachelor’s degree in Computer Science, Information Systems, or a related field.
- At least 5 years of hands-on ServiceNow development experience.
- Proven understanding of ServiceNow architecture and development best practices.
- Experience with JavaScript, REST, HTML, CSS, Jira, and Angular.
- Familiarity with systems analysis, business process modeling, and requirements gathering.
- Problem-solving mindset and passion for building scalable solutions.
- Strong communication skills with both technical and non-technical audiences.
- Ability to work independently and within a team environment.
- Familiarity with Agile/Scrum project methodology.
Nice To Haves
- Experience with the ServiceNow HRSD module.
- ServiceNow certifications.
Responsibilities
- Design, develop, and customize ServiceNow applications and modules using JavaScript, Glide, Flow Designer, and other platform tools.
- Develop and maintain ServiceNow forms, workflows, client scripts, business rules, UI policies, and integrations.
- Participate in Agile development cycles, including sprint planning, backlog grooming, and daily stand-ups.
- Build and maintain REST and SOAP integrations between ServiceNow and external systems.
- Follow ServiceNow best practices, including considerations for upgrades and scalability.
- Collaborate with QA to test and deploy solutions in lower environments before production rollout.
- Work with business stakeholders to capture and document functional and technical requirements.
- Analyze existing systems and processes and recommend improvements or automation using ServiceNow.
- Translate business requirements into actionable stories and technical specifications.
- Assist with user training, documentation, and support for deployed features and improvements.
- Support release planning and coordination across teams as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
