ServiceNow Developer

9th Way Insignia

11d•$78,523 - $111,785

About The Position

9th Way Insignia is seeking a ServiceNow Developer to design, develop, configure, and implement solutions on the ServiceNow platform for the United States Patent and Trademark Office (USPTO). The role involves customizing applications, automating workflows, and integrating ServiceNow with third-party and enterprise systems to improve business operations. The position requires knowledge of ITSM, ITOM, IT asset management, and other ServiceNow modules. At 9th Way Insignia, this role aligns with the Engineer 2 professional level, which typically involves planning and directing research or development on complex projects, engaging stakeholders in design and development, and performing multiple engineering tasks across project and firm assignments. The scope may also include evaluating costs and recommending new components.

Requirements

Bachelor’s degree in computer science, information technology, or a related field, or five years of equivalent work experience.
At least 3 years of hands-on experience as a ServiceNow Developer.
Strong expertise in ServiceNow scripting, including JavaScript, Glide API, Jelly, and AngularJS.
Experience with ServiceNow integrations using REST/SOAP APIs, MID Server, and OAuth.
Familiarity with ServiceNow Flow Designer, Workflow Editor, and Business Rules.
Knowledge of ITIL processes and their alignment with ServiceNow ITSM.

Nice To Haves

ServiceNow certifications, such as Certified System Administrator, Certified Application Developer, or ITSM Implementation Specialist.

Responsibilities

Design, configure, develop, and implement ServiceNow solutions based on business requirements.
Customize ServiceNow applications, including workflows, UI policies, business rules, client scripts, and ACLs.
Develop and maintain integrations between ServiceNow and other enterprise systems using REST/SOAP APIs.
Implement ServiceNow modules such as ITSM, ITOM, HRSD, SecOps, and CMDB.
Perform system upgrades, patches, and releases in coordination with ServiceNow best practices.
Work with Product Owners, Business Analysts, and stakeholders to gather requirements, translate them into technical solutions, and demonstrate completed configurations.
Develop and maintain technical documentation, including system design and configuration guides.
Troubleshoot issues, debug scripts, and provide ongoing support to ensure platform stability.
Follow Agile development methodologies and participate in sprints, standups, and retrospectives.
Stay up to date with ServiceNow features, releases, and best practices.