ServiceNow Developer

Leidos • Washington, DC

4d • Hybrid

About The Position

Join Leidos’ Digital Sector as we stand up a brand-new Agile development team at the forefront of federal IT modernization, delivering real digital transformation where it matters most. This is a rare ground-floor opportunity to architect, build, and integrate cutting-edge infrastructure solutions in support of some of our nation’s most sensitive and critical missions. What to expect: Early-stage flexibility with partial telework during initial development phases Full-time on-site presence at secure facility in Washington, DC will be required as the program matures A collaborative, Agile environment where your input shapes the architecture from day one Dev platform based on ServiceNow, Elastic, AWS and RedHat

Requirements

• Must hold an active TS/SCI clearance (required for consideration).
• Ability to work on-site in Washington, DC
• Current Security+ certification or equivalent/higher
• Ability to pass and maintain additional suitability screenings as required by customer
• At least 3 years of experience with the design, development, and support of technology infrastructure.
• At least 2 years of ServiceNow development.
• Experience with ServiceNow upgrades.
• The qualified candidate shall have excellent customer service skills and the ability to work independently, prioritize, schedule, and complete multiple tasks.
• Ability to multi-task and self-assign work in a fast-paced environment.
• Strong communication skills that enable proactive and effective collaboration with a virtual team, including the ability to clearly articulate status and present to both customers and program leadership.
• Candidateshall have the ability to develop and present management level briefings.
• Demonstrate potential and willingness to learn and adapt to rapid changes in technology.
• Open to receiving mentoring from senior developers.

Nice To Haves

• ServiceNow Certified Application Developer
• Experience or familiarity with Agile development and testing methodology
• Exposure to ServiceNow applications like Telecommunication Management System (TSM), Telecommunications Network Inventory (TNI), Order Management Telecommunications (OMT) modules, etc.
• Experience with JIRA, Git and Confluence.
• Understanding of ITIL foundation or ITIL certified.
• AWS cloud and ServiceNow certifications.
• Experience working with large software systems including hardware integration and test.
• Experience working with multi-disciplinary technical development teams.
• Experience using SAFe as the agile development methodology.
• Experience moving from a legacy application to a new application
• Experience applying test automation, test-driven development, continuous integration, and continuous deployment to achieve built-in quality by the team.
• Experience using Kanban to improve flow on support teams.
• Experience with DevOps/DevSecOps and CI/CD implementation.

Responsibilities

• Support the setup, configuration, and implementation of ServiceNow ITSM, OMT, TSM, and TSOM modules.
• Build and maintain forms, reports, views, workflows, groups, roles, dashboards, and scheduled reporting.
• Create and manage integrations with ServiceNow (Elastic, Netcool, Kafka, etc.).
• Coordinate and support platform and application upgrades.
• Help design and document business process flows and propose solutions based on operational needs.
• Configure ServiceNow functions and workflows to support ticketing, order management, and re‑engineered business processes.
• Analyze customer data trends to enhance user experience and network performance.
• Engage with customers on technical considerations, issues, and system engineering decisions.
• Develop, configure, customize, and troubleshoot the ServiceNow platform.
• Automate and orchestrate tasks and integrations across applications and platforms.
• Design, build, and enhance ServiceNow applications in an Agile Scrum environment.
• Collaborate across engineering, development, and analysis teams to support ongoing enhancements.
• Maintain documentation and follow development best practices.
• Gather cross‑functional requirements to support ongoing ServiceNow configuration and support.
• Incorporate UI/UX requirements into ServiceNow development.
• Follow coding standards and contribute to technical documentation.
• Support data migration activities.
• Design solutions aligned with configuration management policies.
• Integrate and maintain high‑quality data across multiple sources within the CMDB.

Benefits

• Early-stage flexibility with partial telework during initial development phases

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level