ServiceNow Developer

Edgewater Federal Solutions, Inc. • Albuquerque, NM

10d

About The Position

Edgewater Federal Solutions is seeking a ServiceNow Developer to support a major national laboratory. The role involves designing, developing, testing, deploying, maintaining, and enhancing ServiceNow applications and integrations; supporting multiple ServiceNow modules; translating stakeholder requirements into technical solutions; troubleshooting application and workflow issues; maintaining technical documentation; ensuring compliance with security policies and development best practices; and providing training and support to end-users and IT staff. The candidate may work remotely but must be willing to travel onsite as needed.

Requirements

• Bachelor of Science in a relevant discipline.
• At least 5 years of directly related experience demonstrating the knowledge, skills, and ability to perform the job duties.
• Must be able to obtain and maintain a DOE Q Clearance.
• U.S. citizenship is required.
• Experience with Service Platform Configuration.
• Proven experience implementing and supporting multiple ServiceNow modules.
• Strong proficiency in JavaScript, HTML, CSS, and ServiceNow scripting, including Business Rules, Client Scripts, UI Policies, and Script Includes.
• Experience with ServiceNow integration techniques such as REST, SOAP, and MID Server.
• Familiarity with ITIL processes and how they relate to ServiceNow modules.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills, with the ability to work effectively in a team environment.
• Must be willing to travel onsite as needed.

Nice To Haves

• ServiceNow certifications, such as Certified System Administrator or Certified Application Developer.

Responsibilities

• Design, develop, test, and deploy custom applications and integrations on the ServiceNow platform.
• Implement and support ServiceNow modules, including Incident Management, Change Management, Asset Management, CMDB, Service Catalog, and Knowledge Management.
• Collaborate with business analysts, stakeholders, and end-users to gather requirements and translate them into technical solutions.
• Maintain and enhance existing ServiceNow applications to improve functionality and user experience.
• Troubleshoot and resolve issues related to ServiceNow applications and workflows.
• Develop and maintain technical documentation, including design specifications, user guides, and support procedures.
• Ensure compliance with security policies and application development best practices.
• Provide training and support to end-users and other IT staff as needed.
• Stay current with ServiceNow platform updates, new features, and industry best practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level