ServiceNow Developer

Cinemark•Plano, TX

11d

About The Position

The ServiceNow Developer is part of the Application Integration team, which manages technology supporting the theater environment. The role assists with implementing new modules and integrations on the ServiceNow Platform and customizes platform functions using UI Actions, business rules, UI Policies, client scripts, and REST/SOAP integrations. The work involves coding and configuring platform features, with an increasing emphasis on AI and automation to improve efficiency and innovation while supporting critical theater operations. The developer participates in the full implementation lifecycle, from requirements gathering and solution design through configuration, testing, deployment, and post-implementation support. They work with business stakeholders, technology teams, and ServiceNow professionals to deliver solutions aligned with organizational needs. Responsibilities also include developing integrations and workflows, maintaining the platform, supporting upgrades and releases, documenting solutions, and providing training and user support. The role includes AI-driven workflow and agent development, and requires availability to assist in emergencies and travel as needed.

Requirements

Experience in ServiceNow Developer, Consultant, or Administrator roles.
Knowledge of ITSM processes, including Incident, Problem, Change, and Knowledge Management.
Familiarity with multiple ServiceNow modules.
Expertise in ServiceNow scripting, including Business Rules, Script Includes, and UI Actions.
Experience developing ServiceNow integrations using REST, SOAP, and Web Services.
Understanding of ITIL best practices.
Experience with Agile methodologies.
College or university degree in Management Information Systems or a similar discipline.
At least 3 years of experience in software implementation projects.
Software development experience, including proficiency in various development environments, data structures, and systems.
Strong problem-solving and troubleshooting skills.
Excellent communication and interpersonal skills.
Must be eligible to work in the US or Canada; sponsorship is not provided.
Experience developing and deploying ServiceNow AI/ML solutions, such as Predictive Intelligence, Virtual Agent, GenAI, and AI Search.
Proficiency in ServiceNow scripting, including JavaScript and GlideScript, and automation tools.
Familiarity with AI agent development, including skill configuration, orchestration, and workflow automation.
Understanding of data modeling, machine learning concepts, and natural language processing as applied to ServiceNow.
Experience integrating external AI/ML models, APIs, and automation platforms with ServiceNow.
Knowledge of ServiceNow Agentic AI, GenAI, and Now Assist features for advanced automation and decision intelligence.
Familiarity with automated testing, quality assurance, and performance optimization for AI-driven workflows.

Nice To Haves

ServiceNow certifications in AI/ML, Implementation Specialist, or Technical Consultant.

Responsibilities

Participate in the full ServiceNow implementation lifecycle, including requirements gathering, solution design, configuration, testing, and deployment.
Work with business stakeholders, technology teams, and ServiceNow professionals to deliver solutions aligned with organizational goals.
Develop integrations between ServiceNow and other enterprise systems using REST, SOAP, and other relevant technologies.
Implement workflows, business rules, and automation to streamline processes and improve user experience.
Design intelligent workflows using Predictive Intelligence, Virtual Agent, and GenAI features.
Develop and integrate AI-powered digital agents for automated ticket triage, incident resolution, and knowledge management.
Use ServiceNow AI Agent Studio to build, test, and deploy agentic AI solutions.
Identify AI-driven process improvement opportunities with stakeholders and translate requirements into scalable automation solutions.
Provide post-implementation support, troubleshooting, and maintenance of the ServiceNow platform.
Create and maintain documentation for processes, configurations, and solutions, following best practices and ITIL frameworks.
Assist with upgrades, patches, and new releases to maintain platform stability and enhance functionality.
Provide training and support to end users and junior team members as needed.
Be available to assist in emergencies.
Travel as needed.
Perform other duties as assigned by Management or Department Head.