ServiceNow Developer (Journeyman)

DecisionPoint | Cortek•Chicago, IL

18d•Remote

About The Position

DecisionPoint is seeking two Journeyman ServiceNow Developers to configure, enhance, integrate, and optimize the ServiceNow platform in support of the USMEPCOM ENLIST IT service-management operating model. The developers will build and maintain workflows, service-catalog capabilities, Configuration Management Database functions, SLA/SLO controls, knowledge-management solutions, dashboards, automations, and system integrations. The developers will work with the ITSM / Service Management Lead, process and service owners, quality personnel, technical teams, and Government stakeholders to translate service-management requirements into secure, reliable, and maintainable platform capabilities. They will support testing, deployment, documentation, troubleshooting, and continual improvement throughout the platform-development lifecycle. The positions are remote, with preference for candidates located in or near Chicago. Applicants acknowledge and consent to having their resumes included in an active competitive government contract bid.

Requirements

Active Secret clearance or higher.
Bachelor’s degree in Computer Science, Information Systems, Software Engineering, or a related field.
At least 6 years of relevant professional experience.
Current ServiceNow Certified System Administrator certification.

Nice To Haves

Experience developing, configuring, and supporting ServiceNow solutions in enterprise or Government environments.
Experience supporting Department of Defense, federal civilian, or other Government programs.
Experience with ServiceNow IT Service Management, CMDB, Service Catalog, Knowledge Management, Performance Analytics, or IntegrationHub.
Experience configuring incident, problem, change, request, event, knowledge, service-level, configuration, and service-catalog processes.
Experience developing catalog items, record producers, forms, tables, business rules, client scripts, UI policies, notifications, and approval workflows.
Experience with Flow Designer, Workflow Editor, App Engine Studio, ServiceNow Studio, update sets, and application scopes.
Experience with JavaScript, Glide APIs, HTML, CSS, XML, JSON, and ServiceNow scripting standards.
Experience building REST, SOAP, IntegrationHub, MID Server, API, import-set, and transform-map integrations.
Experience with CMDB architecture, Discovery, service mapping, identification and reconciliation rules, data certification, and health dashboards.
Experience configuring SLA/SLO definitions, calculations, breach controls, escalations, and reporting.
Experience developing dashboards, Performance Analytics indicators, scorecards, scheduled reports, and executive views.
Experience implementing ServiceNow roles, groups, access-control rules, user criteria, and data-security controls.
Experience with Automated Test Framework, unit testing, regression testing, user-acceptance testing, and release validation.
Experience using Agile, Scrum, DevSecOps, or hybrid software-delivery methods.
Familiarity with ITIL Version 5 or ITIL 4 practices and enterprise IT service-management processes.
ServiceNow Certified Application Developer certification.
ServiceNow Certified Implementation Specialist certification in ITSM, Discovery, Service Mapping, Customer Service Management, or another relevant product area.
ITIL Foundation certification or higher.
Experience with source control, continuous integration, automated deployment, and ServiceNow DevOps capabilities.
Strong software-development, configuration, integration, troubleshooting, and analytical abilities.
Excellent written and verbal communication skills.
Strong technical-documentation and configuration-management skills.
High attention to detail and commitment to secure, supportable, and maintainable platform solutions.
Ability to translate business and service-management requirements into effective technical designs.
Ability to manage multiple stories, defects, releases, integrations, and development priorities.
Ability to work independently while collaborating effectively with technical and nontechnical stakeholders.

Responsibilities

Configure, customize, develop, test, deploy, and maintain ServiceNow capabilities supporting the ENLIST ITSM operating model.
Translate functional, process, reporting, and integration requirements into scalable ServiceNow solutions.
Configure and optimize incident, problem, change, request, event, knowledge, service-level, service-catalog, and configuration-management capabilities.
Develop catalog items, record producers, order guides, forms, fields, tables, business rules, client scripts, UI policies, notifications, and approval workflows.
Configure Flow Designer workflows, automations, integrations, scheduled jobs, and service-management routing rules.
Support CMDB design, data ingestion, normalization, reconciliation, relationship mapping, health monitoring, and data-quality improvement.
Configure SLA and SLO definitions, schedules, conditions, pause rules, breach warnings, escalations, and performance reporting.
Develop dashboards, performance indicators, reports, scorecards, and operational views for service owners, process owners, program leadership, and Government stakeholders.
Configure knowledge bases, article workflows, review and approval controls, publishing standards, permissions, and feedback mechanisms.
Develop and maintain integrations using REST, SOAP, IntegrationHub, import sets, transform maps, APIs, and other approved methods.
Implement role-based access controls, user criteria, groups, roles, permissions, and other platform-security configurations.
Support service-portal, employee-center, self-service, and user-experience enhancements.
Develop reusable scripts, components, configurations, and integration patterns that follow ServiceNow and program standards.
Perform unit, functional, integration, regression, workflow, permissions, and data-validation testing.
Support user-acceptance testing, release-readiness reviews, deployment activities, post-release validation, and defect remediation.
Troubleshoot platform defects, failed workflows, integration errors, performance issues, data discrepancies, and access problems.
Document configurations, technical designs, data mappings, interfaces, workflows, test results, release notes, and support procedures.
Maintain development records, stories, defects, update sets, source-control artifacts, deployment packages, and configuration baselines.
Participate in Agile planning, backlog refinement, technical reviews, demonstrations, retrospectives, and release planning.
Collaborate with quality personnel to resolve defects, implement corrective actions, and improve platform reliability.
Support the ITSM Plan, Service Management System, Daily System Status Reports, service-performance measurement, and continual-improvement initiatives.
Recommend platform improvements, automation opportunities, technical-debt remediation, and ServiceNow best practices.
Protect sensitive Government, program, personnel, operational, and configuration information.