ServiceNow Developer

VTG•Chantilly, VA

10h

About The Position

The ServiceNow Developer provides software development, platform administration, and operations and maintenance (O&M) support for a ServiceNow platform used by the Sponsor’s organization to manage and track organizational requests, tasks, workflows, and performance metrics. The role designs, develops, configures, and customizes ServiceNow modules and applications; creates and maintains workflows, business rules, scripts, automation, tables, data structures, relationships, and business logic; and supports data transformation, migration, loading, and system integrations. The developer also administers and supports the platform, including managing accounts, roles, groups, permissions, configurations, and update sets across development, sub-production, and production environments. Responsibilities include troubleshooting application and production issues, maintaining system availability and performance, supporting governance and change management processes, and contributing to Agile development from requirements gathering through deployment and continuous improvement. The position collaborates with the Sponsor’s project manager, systems engineers, architects, and integrators.

Requirements

Active TS/SCI with Polygraph.
Bachelor's degree in Computer Science, Information Technology, or another related technical discipline, or an equivalent combination of education, technical certifications, training, and work or military experience.
Experience developing and maintaining applications using JavaScript.
Experience developing and supporting web-based technologies, including XML, HTML, and/or CSS.
Experience working with relational databases, including database structures, queries, and data management.
Experience implementing, configuring, and customizing ServiceNow modules and applications.
Experience creating, modifying, and maintaining ServiceNow tables and associated data structures.
Experience developing and maintaining ServiceNow business rules, scripts, and platform logic.
Experience performing ServiceNow platform administration, including management of users, roles, groups, and permissions.
Experience troubleshooting and resolving ServiceNow application, configuration, and production issues.
Experience providing development and integration support for external systems, applications, and data sources.

Responsibilities

Design, develop, configure, and customize ServiceNow modules and applications to meet the Sponsor’s mission and business requirements.
Develop, implement, and maintain custom ServiceNow workflows, business rules, scripts, and automation to streamline organizational processes.
Perform ServiceNow front-end administration and operations and maintenance activities, including managing user accounts, roles, groups, permissions, and platform configurations.
Define and modify ServiceNow tables, data structures, relationships, and business logic to support organizational requirements.
Support data transformation, migration, and loading activities to populate ServiceNow with information from internal and external data sources.
Develop and maintain integrations between ServiceNow and external systems, applications, and data sources, and provide development support for applications interfacing with the platform.
Manage and deploy ServiceNow update sets across development, sub-production, and production environments, ensuring configuration consistency and controlled releases.
Provide ongoing platform support, troubleshoot application and production issues, identify root causes, and implement corrective actions to maintain system availability and performance.
Support the establishment and implementation of ServiceNow governance, configuration management, and change management processes.
Participate in Agile activities, including requirements gathering, sprint planning, development, testing, deployment, and continuous improvement.
Collaborate with the Sponsor’s project manager, systems engineers, architects, and integrators to deliver platform capabilities.