ServiceNow Developer

Deloitte • Dallas, TX

21d • $102,800 - $171,300 • Hybrid

About The Position

As a Delivery Senior Consultant, Configuration and Integration Solutions on Deloitte’s GPS ServiceNow team, the ServiceNow Developer designs, develops, configures, and implements ServiceNow solutions to support mission and operational needs. The role translates business and functional requirements into scalable solutions and builds platform capabilities aligned with engagement priorities.

The position is part of Deloitte’s Government & Public Services practice and US Delivery Center model. It follows a hybrid work model: employees must live within commuting distance of a specified US Delivery Center or Geo-Hub, and may spend up to 30% of working time co-located at an assigned office or approved project location. Overnight travel may be required for client or project work, up to 10%. If relocation is necessary, it must be completed within 12 weeks from the start date.

Requirements

• Bachelor’s degree.
• Ability to work independently and collaborate as part of a team.
• Effective written and verbal communication skills.
• Meticulous attention to detail and quality of work product.
• Ability to build and sustain professional relationships.
• Ability to lead projects or workstreams.
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment.
• Strong interpersonal skills and professional demeanor.
• Ability to meet deadlines.
• Ability to provide clear guidance to others.
• Residence within commuting distance of a US Delivery Center location (Gilbert, Lake Mary, or Mechanicsburg) or Geo-Hub location (Atlanta, Charlotte, Dallas, Houston, or Philadelphia), under the hybrid work model.
• Complete any necessary relocation within 12 weeks from the start date to reside within commuting distance.

Responsibilities

• Design, develop, configure, and implement ServiceNow solutions that support mission and operational needs across engagements.
• Translate business and functional requirements into scalable technical solutions within the ServiceNow platform.
• Build and customize workflows, forms, modules, dashboards, and automation features to improve program and project management activities.
• Collaborate with architects, functional team members, and stakeholders to deliver platform capabilities aligned to engagement priorities.
• Troubleshoot defects and support testing activities.
• Maintain technical documentation and platform standards.
• Deliver enhancements to improve platform performance, usability, and scalability.

Benefits

• Broad range of employee benefits.
• Eligible to participate in a discretionary annual incentive program, subject to program rules and applicable factors.
• Professional development opportunities, including on-the-job learning, formal development programs, leadership opportunities, and mentorship.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior