ServiceNow Developer

Edgewater Federal Solutions • Albuquerque, NM

9d • Remote

About The Position

Edgewater Federal Solutions is seeking a ServiceNow Developer to support a major national laboratory. The developer will design, develop, test, and deploy custom applications and integrations on the ServiceNow platform, and implement and support modules such as Incident Management, Change Management, Asset Management, CMDB, Service Catalog, and Knowledge Management. The role includes collaborating with business analysts, stakeholders, and end-users to gather requirements and translate them into technical solutions; maintaining and enhancing existing applications; troubleshooting application and workflow issues; and creating technical documentation. The developer will also ensure compliance with security policies and development best practices, provide training and support to users and IT staff, and stay current with ServiceNow updates and industry practices.

The candidate may work remotely but must be willing to travel onsite as needed. The position requires U.S. citizenship and the ability to obtain and maintain a DOE Q Clearance.

Requirements

• Bachelor of Science degree in a relevant discipline.
• At least 5 years of directly related experience demonstrating the knowledge, skills, and ability to perform the job duties.
• Ability to obtain and maintain a DOE Q Clearance.
• U.S. citizenship.
• Experience with Service Platform Configuration.
• Proven experience implementing and supporting multiple ServiceNow modules.
• Strong proficiency in JavaScript, HTML, CSS, and ServiceNow scripting, including Business Rules, Client Scripts, UI Policies, and Script Includes.
• Experience with ServiceNow integration techniques such as REST, SOAP, and MID Server.
• Familiarity with ITIL processes and their relationship to ServiceNow modules.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills, with the ability to work effectively in a team environment.
• Willingness to travel onsite as needed.

Nice To Haves

• ServiceNow certifications, such as Certified System Administrator or Certified Application Developer.

Responsibilities

• Design, develop, test, and deploy custom ServiceNow applications and integrations.
• Implement and support ServiceNow modules, including Incident Management, Change Management, Asset Management, CMDB, Service Catalog, and Knowledge Management.
• Collaborate with business analysts, stakeholders, and end-users to gather requirements and translate them into technical solutions.
• Maintain and enhance existing ServiceNow applications to improve functionality and user experience.
• Troubleshoot and resolve issues related to ServiceNow applications and workflows.
• Develop and maintain technical documentation, including design specifications, user guides, and support procedures.
• Ensure compliance with security policies and application-development best practices.
• Provide training and support to end-users and other IT staff as needed.
• Stay current with ServiceNow platform updates, new features, and industry best practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level