ServiceNow Developer
About The Position
ICF’s Digital Modernization Division is seeking a ServiceNow Developer to support a federal project. The Application Development Sustainment Services (ADSS) team supports Treasury Enterprise Application platform systems that are critical to the Department of the Treasury’s IT mission. The program provides contractor support for Operations and Maintenance activities as well as Development and Modernization efforts. In this role, the developer configures, customizes, and implements ServiceNow applications to meet client business requirements. The position works with Solutions Architects, Business Analysts, cross-functional teams, project managers, implementation specialists, and stakeholders to align solution designs with business outcomes and deliver effective implementations. The position is remote for candidates outside the Washington, DC, 50-mile radius. The developer also supports data migration, integrations, testing, documentation, end-user training, change management, incident and problem resolution, and security and compliance. Continued learning and certification are expected to maintain ServiceNow expertise and contribute to team success.
Requirements
- Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field; one year of additional demonstrated experience may substitute for one year of education.
- U.S. citizenship, as required by the federal client.
- Must be able to obtain a Public Trust clearance.
- Participation in at least one ServiceNow implementation.
- ServiceNow experience including scripting, platform configuration, design, and deployment.
- At least 3 years of ServiceNow platform experience, including customization of core applications such as Incident, Problem, Change, and Service Catalog.
- At least 3 years of custom application development on ServiceNow, including Custom UI Pages and CMS content.
- At least 3 years of full SDLC experience independent of the ServiceNow platform, using mature industry languages, with particular emphasis on JavaScript and technologies such as HTML5, Jelly, jQuery, and AngularJS.
- At least 3 years of experience implementing systems using Agile/Scrum methodology.
- Must be authorized to work in the United States.
Nice To Haves
- Experience with ServiceNow configuration and client/server scripting; REST, SOAP, or other integrations; data models and tables; forms; record producers; Glide security and access; workflows; applications; events; email; homepages and reports; external data; Machine Learning; Orchestration; NOW Platform; or custom applications.
- ITOM/CMDB implementation, Orchestration, and Discovery experience.
- Experience with multiple products such as IT Service Management, Event Management, and Project Portfolio Management.
- ITIL Foundations Certification v4 or higher.
- ITSM and/or ITBM implementation experience.
- ServiceNow Developer certifications.
- ServiceNow Certified Systems Administrator (CSA) certification.
- Certified Implementation Specialist certification in an out-of-the-box ServiceNow module such as ITSM, ITBM, or ITOM.
- ServiceNow Certified Application Developer certification.
- ServiceNow Service Portal micro-certifications.
- More than 480 hands-on hours configuring or building each of 1–3 ServiceNow applications.
- In-depth knowledge of ServiceNow platform capabilities, modules, and best practices.
- Familiarity with ITIL processes and IT Service Management principles.
Responsibilities
- Work with Solutions Architects and Business Analysts to understand business outcomes and functional requirements and align them with ServiceNow solution designs.
- Collaborate with cross-functional teams to implement ServiceNow solutions that meet designed requirements and industry best practices.
- Facilitate data migration from legacy systems to ServiceNow, ensuring accuracy and consistency and using beneficial out-of-the-box data structures before creating custom tables and fields.
- Assist architects and senior developers with integrating ServiceNow with other systems and applications.
- Document configurations, customizations, data schemas, and technical decisions.
- Test ServiceNow configurations for functionality, data integrity, and user experience; resolve issues and make necessary adjustments.
- Support end-user training and adoption of implemented solutions.
- Assist with change management, respond to inquiries, and resolve issues during transitions.
- Troubleshoot and resolve technical issues related to ServiceNow implementations and collaborate with support teams on incidents and problems.
- Follow security best practices and ensure solutions meet relevant compliance requirements.
- Stay current with ServiceNow features, enhancements, and best practices, and continue certification and training.
- Coordinate with project managers, implementation specialists, and stakeholders; communicate project risks, issues, successes, and status.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
