ServiceNow Developer - Hybrid

WakeMed Health & Hospitals • Raleigh, NC

5d • Hybrid

About The Position

At WakeMed, our mission is to improve the health and well-being of our community—and we do it by delivering outstanding, compassionate care. We're hiring a ServiceNow Developer to play a key role in the design, development, support, and optimization of WakeMed's ServiceNow platform. This position will focus heavily on Configuration Management Database (CMDB), Discovery, Service Mapping, and Configuration Management governance while also contributing to broader ServiceNow development, integrations, automation, platform enhancements, and operational support. The ideal candidate is passionate about improving data quality, streamlining processes, and delivering innovative solutions that support enterprise IT initiatives.

Requirements

• Bachelor's degree in Information Systems, Computer Science, Information Technology, or a related field.
• Three or more years of experience supporting and developing within the ServiceNow platform.
• Experience with ServiceNow CMDB, Discovery, Service Mapping, Configuration Management, and application support.
• ServiceNow System Administrator Certification Required.
• Strong problem-solving, project management, communication, and customer service skills, with the ability to collaborate effectively across technical and business teams.

Responsibilities

• Design, develop, configure, test, implement, and maintain ServiceNow solutions with a focus on CMDB, Discovery, Service Mapping, and IT Operations Management (ITOM) capabilities.
• Partner with business and Information Services teams to gather requirements, develop scalable solutions, and support enterprise platform initiatives.
• Advance CMDB maturity by improving configuration data quality, supporting governance standards, and enhancing automation across the platform.
• Support ServiceNow platform administration, integrations, upgrades, testing, release deployments, troubleshooting, and ongoing system performance improvements.
• Provide Tier 2 technical support, manage internal projects, maintain service level agreements, and create clear documentation for solutions and processes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level