ServiceNow Developer

OSF HealthCare•Peoria, IL

About The Position

The ServiceNow Developer I works under direct supervision of department leadership and helps mature the ServiceNow platform. The role analyzes user needs and designs, develops, and tests solutions to address them. It documents solutions for future maintenance and upgrades, collaborates with other ServiceNow administrators and developers to develop solutions and improve processes, and supports issues and maintenance to continually improve service and add platform capabilities. The developer also assists with customer expectations and interactions, participates in team quality initiatives, and uses web programming best practices to configure robust ServiceNow solutions for clients. This position is with Pointcore, Inc., which provides technology and other services to the healthcare industry as an extension of OSF HealthCare. Candidates must already be authorized to work indefinitely in the United States; current or future work-authorization sponsorship is not available. The position is salaried, with expected pay of $38.02–$44.73 per hour; actual pay depends on experience, skills, and internal equity.

Requirements

Associate degree.
Excellent interpersonal and communication skills.
Solid computer skills, including proficiency with Microsoft software.
Strong analytical and problem-solving skills, with attention to detail.
Authorization to work indefinitely in the United States; current and future work-authorization sponsorship is unavailable.

Nice To Haves

Bachelor’s degree with a concentration in Business Administration, Computer Science, Healthcare, or a closely related field.
One year of experience in healthcare or information technology.
One year of experience with the ServiceNow platform.
Basic knowledge and understanding of application development and/or programming in C#, Java, C++, or another related programming language.
Experience as a ServiceNow administrator and/or developer.

Responsibilities

Analyze users’ needs and design, develop, and test solutions to meet them.
Document solutions to support future maintenance and upgrades.
Collaborate with ServiceNow administrators and developers to create solutions and improve processes.
Support ServiceNow issues and maintenance to improve service and provide new platform capabilities.
Assist with managing customer expectations and interactions.
Participate in team quality initiatives.
Use web programming best practices to configure robust ServiceNow solutions for clients.