ServiceNow Developer Sr Principal

General Dynamics Information Technology•USA LA Home Office (LAHOME), LA

1d•$136,000 - $184,000•Remote

About The Position

The ServiceNow Developer Sr Principal designs, develops, and automates enterprise IT Asset Management (ITAM), Configuration Management Database (CMDB), and Human Resources Service Delivery (HRSD) capabilities for mission-critical government projects. The role includes configuring Software Asset Management (SAM) and Hardware Asset Management (HAM) workflows; aligning platform architecture with the Common Service Data Model (CSDM); maintaining CMDB health; and developing HRSD modules and portals. The position develops custom scripts, applications, workflows, and integrations between ServiceNow and external systems. It establishes asset data governance, supports platform upgrades, testing, and documentation, and contributes to technical process reviews and continual improvement. The role also estimates development effort, provides technical guidance, conducts code reviews, creates architecture documentation, and mentors junior developers. This is a remote role with 40 scheduled weekly hours and less than 10% travel required. Candidates must be US Persons and able to pass a background check to obtain a Public Trust. The stated salary range is $136,000–$184,000, with compensation dependent on experience, location, and possibly contractual requirements.

Requirements

Technical training, certification(s), or degree.
8+ years of related experience.
Deep proficiency in ServiceNow CMDB, HRSD, and ITAM, including SAM and HAM.
Experience designing, implementing, and optimizing SAM, HAM, and CSDM structures for compliance, accurate lifecycle tracking, and cost optimization.
Experience with full-cycle SAM and/or HAM implementations.
Deep understanding of software licensing metrics and physical hardware asset lifecycles from procurement to disposal.
Experience with Flow Designer and IntegrationHub.
Proficiency in JavaScript, AngularJS, JSON, and REST/SOAP web services.
Experience with ServiceNow Discovery, Service Mapping, and Performance Analytics.
Experience with other ServiceNow modules such as ITSM or ITOM.
Ability to analyze requirements, troubleshoot issues, and develop technical solutions.
Understanding of the Agile software testing process and lifecycle, from smoke testing through integration and production deployment.
Ability to identify, understand, document, and create functionality aligned with customer value streams.
Ability to produce estimates and basic deployment plans for ServiceNow functionality.
Strong organizational and time-management skills in a rapid software development environment.
Ability to identify and learn new technologies quickly.
Excellent communication skills for collaborating with technical and non-technical stakeholders.
Strong analytical, problem-solving, and debugging skills.
Ability to coach, guide, and mentor junior developers.
Required ServiceNow Certified Systems Administrator certification.
Must be a US Person (Green Card Holder/US Permanent Resident Alien, Refugee, Asylee, or US Citizen).
Must be able to pass a background check to obtain a Public Trust.

Responsibilities

Design, develop, and automate enterprise ITAM, CMDB, and HRSD capabilities.
Design and configure SAM and HAM workflows, including license entitlements, software models, normalization, reclamation, and lifecycle management.
Align platform architecture with CSDM.
Maintain CMDB health through Data Certification, Discovery, Reconciliation, and Health Assessments.
Design and configure HRSD modules, including HR Case and Knowledge Management, Lifecycle Events, HR Agent Workspace, Employee Document Management, and Employee Service Center portals.
Develop customized scripts, Script Includes, Business Rules, Flow Designer workflows, and Service Portal widgets for ITAM operational requirements.
Design and build ServiceNow integrations with external data sources using IntegrationHub, REST/SOAP APIs, and MID Server configurations.
Establish data governance policies for hardware and software assets to support audit-readiness and adherence to industry licensing models.
Design, configure, and customize ServiceNow applications using JavaScript, Glide API, business rules, client scripts, and Flow Designer.
Gather requirements with stakeholders, product owners, and cross-functional teams and translate them into technical specifications.
Create and maintain technical and functional documentation and support platform upgrades, including testing and reconfiguration.
Contribute to technical process reviews, postmortems, and continual process improvement.
Estimate the effort required to produce ServiceNow functionality.
Provide technical guidance, perform code reviews, create architectural documentation, and mentor junior developers.
Maintain current ServiceNow and industry certifications and obtain additional certifications.

Benefits

Comprehensive benefits and wellness packages.
401(k) plan with company match.
Competitive pay.
Paid time off, including vacation, sick and personal leave, holidays, paid parental, military, bereavement, and jury duty leave.
Typically 15 days of paid leave per calendar year for new employees, prorated based on hire date.
10 paid holidays per year, prorated based on hire date.
Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees.
Medical plan options, some with Health Savings Accounts.
Dental plan options.
Vision plan.
Short- and long-term disability benefits.
Life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance.
Full-flex work weeks where possible.
AI-powered career tool that identifies career steps and learning opportunities.
Internal mobility team focused on career goals.