ServiceNow Developer Sr Principal
About The Position
GDIT is hiring a remote ServiceNow Developer Sr Principal to design, develop, and support enterprise IT Asset Management (ITAM), Configuration Management Database (CMDB), and Human Resources Service Delivery (HRSD) capabilities for mission-critical government projects. The role includes configuring SAM and HAM workflows, aligning architecture with CSDM, maintaining CMDB health, building HRSD modules, developing customized ServiceNow applications and scripts, and integrating the platform with external data sources. The developer will collaborate with stakeholders and cross-functional teams to define requirements, create technical specifications, documentation, estimates, and deployment plans, and support testing and platform upgrades. The role also provides technical guidance, conducts code reviews, documents architecture, mentors junior developers, contributes to process improvement, and requires maintaining current ServiceNow and industry certifications. Candidates must be US Persons and must be able to pass a background check to obtain Public Trust.
Requirements
- 8+ years of related experience.
- Technical training, certification(s), or a degree.
- ServiceNow Certified Systems Administrator certification.
- Deep proficiency in ServiceNow CMDB, HRSD, and ITAM, including SAM and HAM.
- Experience designing, implementing, and optimizing SAM, HAM, and CSDM structures for compliance, lifecycle tracking, and cost optimization.
- Experience with full-cycle SAM and/or HAM implementations.
- Understanding of software licensing metrics and physical hardware asset lifecycles from procurement through disposal.
- Experience with Flow Designer and IntegrationHub.
- Proficiency in JavaScript, AngularJS, JSON, and REST/SOAP web services.
- Experience with ServiceNow Discovery, Service Mapping, and Performance Analytics.
- Experience with other ServiceNow modules such as ITSM or ITOM.
- Ability to analyze requirements, troubleshoot issues, and develop technical solutions.
- Understanding of Agile software testing processes and lifecycle, from smoke testing through integration and production deployment.
- Ability to identify, understand, document, and create functionality aligned with customer value streams.
- Strong organizational and time-management skills in a rapid software development environment.
- Ability to learn new technologies quickly.
- Excellent communication skills for working with technical and non-technical stakeholders.
- Strong analytical, problem-solving, and debugging skills.
- Ability to coach, guide, and mentor junior developers.
- Must be a US Person: Green Card Holder/US Permanent Resident Alien, Refugee, Asylee, or US Citizen.
- Must be able to pass a background check to obtain Public Trust.
Responsibilities
- Design, develop, and automate enterprise ITAM, CMDB, and HRSD capabilities.
- Design and configure SAM and HAM workflows, including license entitlements, software models, normalization, reclamation, and lifecycle management.
- Align platform architecture with the Common Service Data Model (CSDM).
- Maintain CMDB health through Data Certification, Discovery, Reconciliation, and Health Assessments.
- Design and configure HRSD modules, including HR Case and Knowledge Management, Lifecycle Events, HR Agent Workspace, Employee Document Management, and Employee Service Center portals.
- Develop customized scripts, Script Includes, Business Rules, Flow Designer components, and Service Portal widgets to support ITAM operational requirements.
- Build integrations between ServiceNow and external data sources such as SCCM, Jamf, Intune, Active Directory, and Coupa using IntegrationHub, REST/SOAP APIs, and MID Server configurations.
- Establish data governance policies for hardware and software assets to support audit readiness and compliance with industry licensing models.
- Design, configure, and customize ServiceNow applications using JavaScript, Glide API, business rules, client scripts, and Flow Designer.
- Gather requirements from stakeholders, product owners, and cross-functional teams and translate them into technical specifications.
- Create and maintain technical and functional documentation and support platform upgrades, testing, and reconfiguration.
- Contribute to technical process reviews, postmortems, and continuous process improvement.
- Estimate the effort required to deliver ServiceNow functionality and produce basic deployment plans.
- Provide technical guidance, conduct code reviews, create architectural documentation, and mentor junior developers.
- Maintain current ServiceNow and industry certifications and obtain additional certifications.
Benefits
- Comprehensive benefits and wellness packages.
- 401(k) with company match.
- Competitive pay and paid time off.
- Full-flex work weeks where possible.
- Medical plan options, some with Health Savings Accounts.
- Dental and vision plan options.
- Vacation, sick and personal time, holidays, and paid parental, military, bereavement, and jury duty leave.
- Typically 15 days of paid leave per calendar year for vacation, personal business, and illness, plus 10 paid holidays per year; amounts are prorated based on hire date.
- Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees.
- Short- and long-term disability benefits, life insurance, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance are provided or available.
- AI-powered career tool to identify career steps and learning opportunities.
- Internal mobility team focused on career goals.
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What This Job Offers
Job Type
Full-time
Career Level
Principal
Education Level
No Education Listed
