ServiceNow Developer Senior
About The Position
Transform technology into opportunity as a ServiceNow Developer Senior at GDIT. Shape what’s next for mission-critical government projects while shaping what’s next for your engineering career. MEANINGFUL WORK AND PERSONAL IMPACT As a ServiceNow Developer Senior, the work you’ll do at GDIT will be impactful to the mission of our customers. You will play a crucial role via the following: Develop, configure, and maintain custom reports, dashboards (using PA/Reporting), and KPIs for ITSM (Incident, Problem, Change, Request) to visualize performance and trends Build and customize applications, workflows, Business Rules, UI Policies, and Client Scripts within ITSM modules Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products Customize user interfaces, forms, and workflows to align with business needs Script and automate processes, data imports, and report generation to enhance efficiency Connect ServiceNow with other systems using REST/SOAP APIs Perform platform health checks, upgrades, and user/role management Ensure solutions adhere to ServiceNow best practices, minimize technical debt, and support platform governance Provide end-user support and troubleshooting for issues related to integrated processes and platform functionality Participate in IT-related technical processes reviews, postmortems, and continual process improvement Maintain current ServiceNow and industry certifications, while obtaining additional certifications
Requirements
- Strong proficiency with ServiceNow ITSM modules (Incident, Problem, Change, Service Catalog) and platform capabilities
- Experience with ServiceNow Service Portal development and custom widget creation
- Experience with JavaScript and GlideScript
- Experience with REST/SOAP APIs
- Experience with SQL
- Understanding of ACLs, UI Policies, and Business Rules
- Ability to analyze requirements, troubleshoot issues, and develop effective solutions
- Ability to identify, understand, document, and create functionality aligning with customer value streams
- Organizational and time management skills while working in a rapid software development environment
- Ability to identify and learn new technologies quickly
- Good communication skills for collaborating with both technical and non-technical stakeholders
- Effective analytical, problem-solving, and debugging skills
- ServiceNow Certified Systems Administrator (must possess or be able to obtain within 30 days of hire)
- Must be able to pass a background check to obtain a position of Public Trust
Nice To Haves
- Technical Training, Certification(s) or Degree
Responsibilities
- Develop, configure, and maintain custom reports, dashboards (using PA/Reporting), and KPIs for ITSM (Incident, Problem, Change, Request) to visualize performance and trends
- Build and customize applications, workflows, Business Rules, UI Policies, and Client Scripts within ITSM modules
- Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products
- Customize user interfaces, forms, and workflows to align with business needs
- Script and automate processes, data imports, and report generation to enhance efficiency
- Connect ServiceNow with other systems using REST/SOAP APIs
- Perform platform health checks, upgrades, and user/role management
- Ensure solutions adhere to ServiceNow best practices, minimize technical debt, and support platform governance
- Provide end-user support and troubleshooting for issues related to integrated processes and platform functionality
- Participate in IT-related technical processes reviews, postmortems, and continual process improvement
- Maintain current ServiceNow and industry certifications, while obtaining additional certifications
Benefits
- Comprehensive benefits and wellness packages
- 401K with company match
- Competitive pay
- Paid time off
- Full-flex work week
- Variety of medical plan options
- Health Savings Accounts
- Dental plan options
- Vision plan
- 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
- Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
- 15 days of paid leave per calendar year to be used for vacations, personal business, and illness
- 10 paid holidays per year
- Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees
- Short and long-term disability benefits
- Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
