ServiceNow Developer Senior

General Dynamics Information Technology

22h•Hybrid

About The Position

Transform technology into opportunity as a ServiceNow Developer Senior at GDIT. Shape what’s next for mission-critical government projects while shaping what’s next for your engineering career. As a ServiceNow Developer Senior, the work you’ll do at GDIT will be impactful to the mission of our customers. You will play a crucial role via the following: Support the development and configuration of ServiceNow in a variety of areas to include: Service Portal, Change, Problem, Incident, Service Catalog, Knowledge, Release/SDLC, Configuration Management (CMDB), Discovery, Project, Reporting, and SLAs Identify, create, and execute test cases for ServiceNow and other software platforms, including the creation of ServiceNow Automated Test Framework functionality Design and develop / configure workflows, forms, scripts and underlying logic using SCRUM / Agile methodologies. Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products Participate in and support ServiceNow version upgrades Customize user interfaces, forms, and workflows to align with business needs Perform platform health checks, upgrades, and user/role management Ensure solutions adhere to ServiceNow best practices, minimize technical debt, and support platform governance Provide end-user support and troubleshooting for issues related to integrated processes and platform functionality Participate in IT-related technical processes reviews, postmortems, and continual process improvement Maintain current ServiceNow and industry certifications, while obtaining additional certifications

Requirements

Technical Training, Certification(s) or Degree
3+ years of related experience
Strong proficiency with ServiceNow modules to include at least one of the following: ITSM, ITOM, HRSD, and/or ITBM
Experience with ServiceNow development, implementation, and administration
Experience working with at least one of the following web technologies: HTML, CSS, JavaScript, AngularJS, XML, SOAP, and/or YAML
Understanding of the Agile software testing process and lifecycle
Understanding of ACLs, UI Policies, and Business Rules
Ability to analyze requirements, troubleshoot issues, and develop effective solutions
Ability to identify, understand, document, and create functionality aligning with customer value streams
Capability to produce level of estimate and basic deployment plans for ServiceNow functionality
Organizational and time management skills while working in a rapid software development environment
Ability to identify and learn new technologies quickly
Good communication skills for collaborating with both technical and non-technical stakeholders
Effective analytical, problem-solving, and debugging skills
ServiceNow Certified Systems Administrator (must possess or be able to obtain within 30 days of hire)
Must be able to pass a background check to obtain a position of Public Trust

Responsibilities

Support the development and configuration of ServiceNow in a variety of areas to include: Service Portal, Change, Problem, Incident, Service Catalog, Knowledge, Release/SDLC, Configuration Management (CMDB), Discovery, Project, Reporting, and SLAs
Identify, create, and execute test cases for ServiceNow and other software platforms, including the creation of ServiceNow Automated Test Framework functionality
Design and develop / configure workflows, forms, scripts and underlying logic using SCRUM / Agile methodologies.
Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products
Participate in and support ServiceNow version upgrades
Customize user interfaces, forms, and workflows to align with business needs
Perform platform health checks, upgrades, and user/role management
Ensure solutions adhere to ServiceNow best practices, minimize technical debt, and support platform governance
Provide end-user support and troubleshooting for issues related to integrated processes and platform functionality
Participate in IT-related technical processes reviews, postmortems, and continual process improvement
Maintain current ServiceNow and industry certifications, while obtaining additional certifications

Benefits

Comprehensive benefits and wellness packages
401K with company match
Competitive pay
Paid time off
Full flex work weeks
Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
15 days of paid leave per calendar year to be used for vacations, personal business, and illness
10 paid holidays per year
Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees
Short and long-term disability benefits
Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance