Senior ServiceNow Developer

Zillow

1d•Remote

About The Position

Join Zillow as a Senior ServiceNow Developer and help shape the internal systems that power how work gets done. In this role, you’ll design and deliver scalable ServiceNow solutions, partner with cross-functional stakeholders to solve business problems, and influence engineering standards that improve employee productivity, platform reliability, and long-term maintainability across Zillow. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

Requirements

Bachelor’s degree in Computer Science, Information Technology, a related field, or equivalent practical experience.
Significant hands-on experience as a ServiceNow Developer in a senior or lead individual contributor capacity.
Strong knowledge of ServiceNow platform architecture, administration, and core capabilities, with experience across modules such as ITSM, HRSD, Integration Hub, and Virtual or AI Agents.
Deep technical expertise in JavaScript, Glide API, Script Includes, Business Rules, UI Policies, UI Actions, ACLs, and Flow Designer.
Experience building scoped applications, automating testing with ATF, and designing complex integrations using REST and SOAP APIs.
Understanding of ITIL processes.
Experience working in Agile or Scrum environments.
Experience using data and platform insights, including Performance Analytics and Reporting, to improve system performance, reliability, and efficiency.
Strong communication and problem-solving skills.
Ability to work independently, manage multiple priorities, mentor others, and build effective partnerships across teams.

Nice To Haves

Transferable skills or related experiences from non-traditional backgrounds are valued.

Responsibilities

Lead the design, development, and delivery of scalable ServiceNow solutions that improve employee productivity and support Zillow’s internal business operations.
Serve as a senior technical expert for the ServiceNow platform by setting engineering standards, reviewing code, and mentoring teammates.
Design and support integrations between ServiceNow and other enterprise systems using REST and SOAP APIs.
Partner with product managers, business analysts, and stakeholders to translate business needs into technical solutions and guide tradeoff decisions.
Improve engineering practices through automation, testing, DevOps principles, and CI/CD approaches within the ServiceNow ecosystem.
Monitor platform performance and use analytics and reporting to identify trends, improve efficiency, and support system reliability.
Contribute to Agile planning, estimation, and delivery to help the team ship high-quality features on time.
Drive operational excellence by identifying root causes, reducing technical debt, and recommending scalable improvements across the platform.