Senior ServiceNow Developer

CNX•Omaha, NE

1d•Onsite

About The Position

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures.

Requirements

Strong knowledge of ITSM, CMDB, HRSD and ITAM Modules.
Strong knowledge of ServiceNow platform capabilities, architecture, and best practices.
Proficient in JavaScript, HTML, CSS, XML, JSON, REST/SOAP Web Services, Integration Hub, and MID Servers, specific knowledge of LDAP\Active Directory integration.
Experience in integrating ServiceNow with various IT systems and tools using MID Server, web services, APIs, etc.
Experience integrating ServiceNow with enterprise identity systems (LDAP, AD, SSO, SAML, OAuth).
Experience in core platform mechanics including Business Rules, Client Scripts, Script Includes, UI Actions, Flow Designer, UI builder (Configurable workspace), Playbook and Advanced Workflows.
Experience with Source Control (e.g., Git) for collaborative development and using Studio.CI/DC processes
Experience with Mobile App Builder (MAB), Mobile Studio, Applets, and setting up Offline Mode functionality
The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position.
Work is generally sedentary in nature.
In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position.
Must reside in the United States or have a valid U.S. address for residence.

Nice To Haves

Previous professional experience working as a developer or consultant in a railroad, heavy industry, transportation, or logistics environment is a significant plus.
ServiceNow Certified Application Developer (CAD)
ServiceNow Certified Systems Administration (CSA)
Experience in Customer Service Management and/or Field service management and/or ServiceNow Health and/or Safety or workplace safety Module
Data Analytics (Tableau, Snowflake), ITOM Modules

Responsibilities

Design, develop, and maintain custom applications and reusable components on the ServiceNow platform using JavaScript (client/server-side), Glide Script, HTML, CSS for Service Portal development.
Proactively monitor and tune system performance, optimizing complex queries, reports, and background scripts.
Script execution efficiency, query performance tuning, background script optimization, report/dashboard performance.