Senior ServiceNow Developer

Nutanix•Durham, NC

1d•$114,400 - $229,200•Hybrid

About The Position

Are you an experienced ServiceNow Developer with a strong background in ITSM and HR Service Delivery, and comfortable navigating complex integrations? If so, you’ll want to join our dynamic team where you can leverage your expertise to enhance our digital experience, collaborate with cross-functional teams, and drive impactful solutions that improve the way we deliver services across the organization. The ServiceNow Developer role is part of the Digital Experience Team at Nutanix, which is dedicated to enhancing the overall experience of our internal stakeholders through innovative IT solutions. This team operates remotely, primarily collaborating across various geographic locations, fostering a culture of inclusivity, collaboration, and continuous improvement. The team's mission is to deliver reliable, user-friendly technology solutions that drive efficiency and satisfaction within the organization, ensuring seamless service delivery across IT Service Management (ITSM) and Human Resource Service Delivery (HRSD). You will report to the Sr. Digital Experience Manager, who is known for their supportive leadership style that emphasizes open communication and empowerment. The team operates in a remote environment, allowing for flexible work arrangements, with no specific requirement to meet in the office. This enables team members to function effectively from anywhere while maintaining close connections through virtual collaboration tools. Occasional travel may be required for team meetings, training sessions, or stakeholder engagements, but specific travel details will be discussed during the hiring process. The focus is primarily on remote collaboration, making it easier for the team to stay connected while minimizing travel demands.

Requirements

6-8 years of hands-on experience with ServiceNow ITSM and HRSD modules
Expertise in REST and SOAP API development, including inbound/outbound integrations
Proficiency in JavaScript, AngularJS, and the ServiceNow scripting environment
Strong knowledge of Flow Designer and Workflow Editor capabilities
Experience with Moveworks integrations and conversational AI workflows
Ability to manage multiple projects and communicate effectively with diverse stakeholders
Familiarity with test-driven development practices and Automated Test Framework (ATF)

Nice To Haves

ServiceNow certifications (CSA, CAD) are a plus

Responsibilities

Develop and configure ITSM and HRSD modules in ServiceNow, ensuring alignment with organizational requirements.
Collaborate with cross-functional teams to gather, understand, and translate business requirements into scalable technical solutions.
Triage and resolve ITSM incidents, focusing on urgent production issues while managing sprint work effectively.
Design and implement REST and SOAP API integrations between ServiceNow and external systems using Integration Hub.
Conduct thorough testing of changes, utilizing Automated Test Framework (ATF) to validate releases and ensure system stability.
Document workflow processes and resolutions in the team knowledge base to enhance operational efficiency.
Engage in sprint planning and backlog refinement sessions, collaborating closely with product owners and architects.
Achieve successful completion of the platform upgrade with zero P1 issues and expand Moveworks integrations in the first year.