ServiceNow Business Systems Developer

Armanino • New York City, NY

17d

About The Position

The ServiceNow Business Systems Developer designs, builds, tests, and supports ServiceNow automation solutions for ITSM, End User Support, and infrastructure operations. The role develops workflows, integrations, catalog automations, scripts, and reusable components, and automates enterprise IT processes across provisioning, access management, endpoint services, cloud operations, monitoring, patching, backup, and security workflows.

The developer partners with ITSM and End User Support teams to identify automation opportunities, applies AI and automation technologies to improve operational processes, and integrates ServiceNow with enterprise platforms. The position is responsible for reliability, CMDB alignment, governance, documentation, performance, scalability, user adoption, production troubleshooting, and continuous improvement. It collaborates with cross-functional teams to deliver scalable and secure enterprise automation solutions.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent practical experience.
• At least 5 years of experience in infrastructure engineering, cloud operations, ServiceNow development, IT operations, AI automation, or infrastructure automation.
• Hands-on ServiceNow experience, including Flow Designer, IntegrationHub, MID Server, ITSM, Service Catalog, scripting, APIs, and integrations.
• Strong experience supporting enterprise infrastructure, cloud platforms, identity management, endpoint technologies, monitoring, and security operations.
• Experience leveraging automation technologies, AI tools, low-code/no-code platforms, scripting, or APIs to improve operational processes.
• Experience supporting End User Support, ITSM, service desk, or enterprise operations teams.
• Experience with Azure, Microsoft 365, Entra ID, Intune, and enterprise cloud platforms.
• Strong understanding of CMDB, asset management, governance, and change management processes.
• Experience integrating ServiceNow with enterprise applications using APIs and orchestration tools.
• Knowledge of AI-driven automation, copilots, agents, and workflow automation platforms.

Nice To Haves

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD), ITSM, ITOM, IntegrationHub, or related ServiceNow certifications.
• Experience working in large enterprise environments with standardized operational and governance practices.
• Strong documentation, troubleshooting, and process improvement skills.
• Experience supporting infrastructure, cloud, identity, endpoint, or security operations environments.

Responsibilities

• Design, build, test, and support ServiceNow automation solutions for ITSM, End User Support, and infrastructure operations.
• Develop workflows, integrations, catalog automations, scripts, and reusable components using ServiceNow tools.
• Automate enterprise IT processes across provisioning, access management, endpoint services, cloud operations, monitoring, patching, backup, and security workflows.
• Partner with ITSM and End User Support teams to identify and implement automation opportunities that improve service delivery.
• Apply AI and automation technologies to improve triage, routing, knowledge management, fulfillment, reporting, and operational decision-making.
• Integrate ServiceNow with enterprise platforms, including cloud, identity, endpoint, monitoring, HR, CRM, and financial systems.
• Use APIs, IntegrationHub, MID Server, and automation tools to enable system orchestration.
• Improve automation reliability through error handling, logging, retry logic, operational reporting, and data quality controls.
• Ensure CMDB alignment, ownership tracking, and supportability of automated solutions.
• Follow standards for solution design, development, testing, peer review, documentation, change control, and release management.
• Maintain alignment with ServiceNow architecture standards, security models, governance practices, and long-term platform maintainability.
• Document automation solutions, troubleshooting procedures, and operational support processes.
• Monitor and optimize automation performance, scalability, and user adoption.
• Support production environments by troubleshooting issues and implementing continuous improvements.
• Collaborate with cross-functional teams to deliver scalable and secure automation solutions across the enterprise.

Benefits

• Medical, dental, and vision coverage.
• Generous PTO plan and paid sick time.
• Flexible work arrangements.
• 401K with profit sharing.
• Wellness program.
• Generous parental leave.
• 11 paid holidays.
• Eligible employees at certain levels can participate in a discretionary long-term financial incentive plan, subject to plan participation rules.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior