ServiceNow Architect
About The Position
The ServiceNow Architect owns the technical design of an integrated Enterprise Technology Management platform for a municipal government client. The platform spans IT Service Management, IT Asset Management, Strategic Portfolio Management, and Technology Intake & Governance. The architect establishes platform standards, designs the data model and integrations, and ensures the solution is secure, scalable, accessible, and maintainable after handoff. This is a full-time, hybrid position based out of the company’s Tysons, Virginia office, with periodic travel to the client site in Danville, Virginia. Flexible work-from-home options are available.
Requirements
- Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent experience.
- At least 8 years of IT experience, including at least 5 years architecting ServiceNow implementations.
- ServiceNow Certified System Administrator (CSA) certification.
- ServiceNow Certified Application Developer (CAD) certification.
- Hands-on experience with ITSM, CMDB/CSDM, HAM/SAM, and SPM.
- Experience with IntegrationHub and REST integrations.
- ITIL 4 Foundation certification.
- Strong verbal and written communication skills.
- Ability to travel to Danville, Virginia, as required.
- Ability to pass a criminal background check required by the client contract.
Nice To Haves
- ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA) certification.
- Public sector experience, particularly with state or local government.
Responsibilities
- Lead discovery and design workshops with City IT staff to translate requirements into a ServiceNow solution design.
- Design end-to-end architecture across ITSM, ITAM (Hardware and Software Asset Management), SPM, and the intake-to-retirement technology lifecycle.
- Define the CMDB and Common Service Data Model (CSDM) structure connecting services, assets, and portfolio items.
- Favor out-of-the-box configuration over customization to simplify upgrades.
- Design integrations with City systems, including Active Directory/Entra ID, Microsoft 365/Teams, email, endpoint management, discovery tools, and finance/procurement systems, using IntegrationHub, REST APIs, and MID Servers.
- Partner with the Data Migration/Test Lead on target data structures, transform maps, and load sequencing.
- Define roles, access controls, SSO, and instance security hardening.
- Ensure platform design supports Section 508 and WCAG 2.1 AA conformance and contributes to the VPAT/ACR.
- Establish instance strategy (development, test, and production), update set and release management, and coding standards.
- Guide and review the work of module specialists and developers.
- Present architecture decisions to City IT leadership and support the Technical Architecture, Security & Integration evaluation area.
- Produce technical documentation for long-term City support.
- Deliver the Solution Architecture Document and CMDB/CSDM data model.
- Deliver integration design specifications and an interface inventory.
- Deliver a security and role matrix.
- Deliver an instance, release, and upgrade strategy.
- Deliver technical handoff and as-built documentation.
Benefits
- Health insurance
- Paid time off
- Vision insurance
- 401(k)
- 401(k) matching
- Flexible work-from-home options
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What This Job Offers
Job Type
Full-time
Career Level
Senior
