ServiceNow Architect

Norseman Services • Elkridge, MD

3h • Remote

About The Position

Norseman Services is seeking an experienced ServiceNow Architect to support federal and commercial engagements. The role combines architecture, delivery, and stakeholder alignment, with work that may include solution design, platform governance, module strategy, integration oversight, roadmap planning, and hands-on guidance for implementation teams.

The architect leads solution architecture and platform design for ServiceNow implementations, enhancements, and transformation initiatives. They translate business and technical requirements into scalable designs, implementation approaches, and governance recommendations, and collaborate with customers, delivery leaders, developers, business analysts, and platform owners to support business goals and long-term platform health. They provide architectural guidance across ServiceNow products and capabilities, establish best practices, guide data architecture decisions, contribute to roadmaps and architecture reviews, and mentor technical team members.

This is a remote position open to candidates located in the United States. Clearance requirements vary by engagement; an active federal security clearance is encouraged but is not required for every assignment. Norseman Services is a boutique ServiceNow consultancy and the ServiceNow practice of Norseman Defense Technologies, serving federal agencies, healthcare organizations, and regulated enterprises.

Requirements

• At least five years of meaningful ServiceNow architecture experience supporting digital transformation and platform strategy.
• Strong knowledge of ServiceNow platform architecture, solution design, governance, and delivery best practices.
• ArchX, CTA, or comparable ServiceNow architecture experience or credentials.
• Ability to move between strategic architecture conversations and practical delivery execution.
• Deep expertise in one or more areas such as ITSM, ITOM, ITAM, CMDB/CSDM, SecOps, HRSD, CSM, SPM, FSM, IRM, Now Assist, integrations, workflow design, governance, or automation.
• Strong communication skills and experience working directly with customers, technical teams, and organizational leadership.
• Demonstrated ability to recommend scalable, maintainable platform decisions rather than simply execute assigned tickets.

Nice To Haves

• ServiceNow certifications such as CSA, CAD, CIS, CTA, or other relevant credentials.
• Experience working in consulting, managed services, or enterprise platform ownership.
• Experience supporting federal, regulated, or security-conscious environments.
• Hands-on ServiceNow implementation experience.
• Experience with industry solutions such as HCLS, PSDS, or TPSM.
• Active federal security clearance; encouraged, but not required for every assignment.

Responsibilities

• Lead solution architecture and platform design discussions for ServiceNow implementations, enhancements, and transformation initiatives.
• Translate business and technical requirements into scalable solution designs, implementation approaches, and governance recommendations.
• Partner with customers, delivery leaders, developers, business analysts, and platform owners to ensure architectural decisions support business goals and long-term platform health.
• Provide architectural guidance across ServiceNow products and capabilities based on engagement needs.
• Establish and reinforce best practices for configuration, customization, integrations, security, testing, documentation, and upgrade readiness.
• Guide data architecture decisions involving APIs, integrations, data modeling, transformation, service relationships, CMDB, and CSDM.
• Contribute to platform roadmaps, environment strategy, technical documentation, and architecture reviews.
• Mentor technical team members and help elevate solution quality throughout the delivery lifecycle.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) benefits
• Fully remote work within the United States
• Small, collaborative team backed by the resources and stability of Norseman Defense Technologies
• Opportunities to solve consequential platform challenges for federal, healthcare, and regulated-enterprise clients
• Opportunity to work alongside experienced ServiceNow professionals in a senior-led delivery environment

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed