ServiceNow Architect

Rootshell Enterprise Technologies•Dallas, TX

About The Position

Rootshell Inc is seeking a ServiceNow Architect for a long-term role located in Frisco, Texas. The role involves creating high-level designs and technical solutions for ServiceNow implementations, developing and implementing ITSM modules, customizing applications, configuring user interfaces and workflows, and supporting the rollout of new applications and modules.

Requirements

  • At least 5 years of experience in ITSM business processes and technical processes.
  • Strong understanding of the ServiceNow Development Platform, including ITSM, CMDB, Asset Management, Change Management, and custom development.
  • Experience developing and implementing ServiceNow ITSM modules, such as Incident Management, Problem Management, Configuration Management, Change Management, and Knowledge Management, or other ITSM applications.
  • Proficiency with ServiceNow development and configuration, including Business Rules, ACLs, Script Includes, UI Scripts, Scheduled Jobs, Client Scripts, UI Pages, UI Macros, UI Policies, portal components, and workflows.
  • Proficiency working with Agile/Scrum SDLC and experience using an Agile project methodology to develop and implement solutions.

Responsibilities

  • Create high-level designs and technical solutions for ServiceNow implementations.
  • Develop and implement ServiceNow ITSM modules and other ITSM applications.
  • Customize ServiceNow applications and facilitate the rollout of new applications and modules.
  • Configure application user interfaces and workflows.
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