ServiceNow Platform Architect

BDO USA, P.C. • Grand Rapids, MI

2d • $135,000 - $150,000

About The Position

The ServiceNow Platform Architect provides strategic and technical leadership for the ServiceNow platform. The role establishes architecture standards, governs solution design, and ensures platform scalability, security, integration, and data integrity. In partnership with business and technology leaders, the architect delivers sustainable solutions, drives platform governance and innovation, mitigates risk, mentors technical teams, and guides the organization's ServiceNow roadmap and architectural direction.

The architect owns the platform architecture roadmap and long-term technical direction; defines principles, design standards, reusable patterns, governance guardrails, and lifecycle practices; and leads reviews for implementations, enhancements, integrations, upgrades, and strategic initiatives. The role maintains architecture artifacts, establishes data and integration governance, and provides architecture leadership across ServiceNow modules and capabilities. It also works with enterprise and technology teams to align solutions with enterprise standards, advises product and technology leaders, translates business requirements into scalable solutions, and serves as an escalation point for complex design challenges.

This position provides technical leadership and architectural direction to administrators, developers, integration specialists, partners, and matrixed contributors; direct people management is not required. A high school diploma or GED is required, and a bachelor's degree in Computer Science, Information Systems, or Engineering is preferred. The role requires at least seven years of progressive enterprise technology, platform, development, or solution architecture experience and at least four years of hands-on ServiceNow platform architecture, solution design, or senior development experience. Salary range is $135,000–$150,000 nationally, in Maryland, and in NYC/Long Island/Westchester.

Requirements

• High school diploma or GED.
• At least seven years of progressive experience in enterprise technology, platforms, development, or solution architecture.
• At least four years of hands-on ServiceNow platform architecture, solution design, or senior development experience.
• Strong experience with ServiceNow platform architecture, configuration and customization strategy, integrations, application development, and lifecycle management.
• Ability to define practical standards and guide adoption across complex platform and organizational boundaries.
• Ability to balance business value, user experience, delivery speed, technical risk, and long-term maintainability.
• Strong verbal and written communication skills, including the ability to explain complex technical concepts to varied audiences.
• Excellent facilitation, interpersonal, consensus-building, and stakeholder-management skills.
• Ability to work independently and collaboratively while managing multiple priorities.

Nice To Haves

• Bachelor’s degree in Computer Science, Information Systems, or Engineering.
• Experience with CMDB/CSDM, Discovery, Service Mapping, ITSM, ITAM, ITOM, Vulnerability Response, HRSD, or related capabilities.
• Experience working within a product management, platform engineering, or enterprise architecture operating model.
• Experience guiding implementation partners and matrixed technical teams.
• ServiceNow Certified System Administrator certification.
• ServiceNow Certified Implementation Specialist certification.
• ITIL V3 or V4 certification.
• Experience with ServiceNow modules including ITSM, ITOM, PM, HRSD, CSM, or SecOps.
• At least four years of experience in JavaScript, HTML, CSS, and ServiceNow scripting.

Responsibilities

• Own and maintain the ServiceNow platform architecture roadmap and long-term technical direction.
• Establish architecture principles, design standards, reusable patterns, and governance guardrails.
• Evaluate new ServiceNow capabilities and emerging technologies for business value, architectural alignment, and adoption opportunities.
• Lead architecture reviews for implementations, enhancements, integrations, upgrades, and strategic initiatives.
• Ensure technical designs align with platform standards, best practices, and future-state architecture.
• Maintain architecture artifacts, including reference designs, solution patterns, documentation, and architectural decisions.
• Define standards for platform configuration, customization, development, lifecycle management, and technical debt reduction.
• Provide architecture leadership across ServiceNow modules including CMDB/CSDM, Discovery, Service Mapping, ITSM, ITAM, ITOM, Vulnerability Response, HRSD, and Portal/Intake.
• Establish data architecture and governance standards to improve data quality, ownership, integrity, and service modeling.
• Drive platform scalability, reliability, performance, security, and overall platform health.
• Govern enterprise integration standards for APIs, middleware, events, and third-party solutions.
• Collaborate with Enterprise Architecture, Cybersecurity, IAM, Infrastructure, Application, and Data teams to ensure alignment with enterprise standards.
• Assess and mitigate architectural, operational, security, business continuity, audit, and technical risks.
• Advise Product Management and technology leadership on platform strategy and complex technical decisions.
• Translate business requirements into practical, sustainable, and scalable architecture solutions.
• Mentor technical team members and represent the ServiceNow platform in architecture, governance, and security forums.
• Serve as the escalation point for complex platform architecture and design challenges.
• Perform other duties as required.
• Provide technical leadership and architectural direction to administrators, developers, integration specialists, partners, and matrixed contributors; direct people management is not required.

Benefits

• ESOP beneficial ownership and an opportunity to participate in the firm's success.
• Comprehensive compensation and Total Rewards benefits offerings; benefits may be subject to eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED