ServiceNow Application Support
Wipro•Sunnyvale, CA
About The Position
The role bridges a client's functional and technical requirements at the module level. It assists with outlining technical specifications, basic configuration, and troubleshooting initial system issues. The position supports requirement gathering and translation, configuration and minor customization, integration testing, troubleshooting, optimization, and preparation of module-specific documentation and testing artifacts.
Requirements
- Technical Support experience.
- 5–8 years of experience.
Responsibilities
- Understand functional requirements and assist in translating them into technical specifications.
- Assist with coding, configuration, and minor customizations according to defined design and development standards.
- Support integration testing by validating interface behavior and identifying basic issues.
- Support troubleshooting and help resolve basic technical issues related to module performance or configuration.
- Assist in preparing user documentation, configuration notes, and testing artifacts for a specific module.
Benefits
- Medical and dental benefits options.
- Disability insurance.
- Paid time off, inclusive of sick leave.
- Other paid and unpaid leave options.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
