About The Position

Genpact is hiring an Architect for Enterprise Application ServiceNow to design and architect ServiceNow solutions aligned with business requirements. The role develops and implements custom applications, integrations, and configurations on the ServiceNow platform, and provides technical leadership and guidance to development teams on ServiceNow best practices. The architect also manages and maintains ServiceNow instances, including upgrades, patches, and performance tuning; collaborates with stakeholders to gather requirements and translate them into technical solutions; and stays current with ServiceNow developments to recommend innovative solutions. The position is regular and hybrid, with any work shift. English proficiency at C2 is specified. The approximate annual base compensation range is $80,000 to $100,000 USD; the final offer depends on factors including experience, skills, abilities, location, and internal equity. Los Angeles, California-based candidates are not eligible. Genpact describes opportunities to contribute to AI-powered transformation, gain mentorship and learning opportunities, and work with a global team of more than 140,000 people.

Requirements

  • Bachelor’s degree in Computer Engineering, Computer Science, or Information Technology, or a master’s degree in Software Engineering.
  • Certified System Administrator – ServiceNow certification.
  • Skills in Agile Methodology, Change Management, Client Relations, Collaboration Tools, Design Thinking, Executive Presence, Inclusion, Modernizing Operations, People Leadership, Personal Effectiveness, Risk Management, ServiceNow Platform, and Storytelling.
  • English language proficiency at C2 (Proficient).

Responsibilities

  • Design and architect ServiceNow solutions that align with business requirements.
  • Develop and implement custom applications, integrations, and configurations on the ServiceNow platform.
  • Provide technical leadership and guidance to development teams in ServiceNow best practices.
  • Manage and maintain ServiceNow instances, including upgrades, patches, and performance tuning.
  • Collaborate with stakeholders to gather requirements and translate them into technical solutions.
  • Stay updated with the latest trends and developments in the ServiceNow platform and recommend innovative solutions.

Benefits

  • Mentorship and world-class learning opportunities
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