Manager - Enterprise Application ServiceNow N 4D
About The Position
Genpact is hiring a Manager - Enterprise Application - ServiceNow N to lead and manage ServiceNow developers and administrators. The manager will establish ServiceNow best practices and standards, collaborate with cross-functional teams to gather requirements and design solutions, and oversee configuration, customization, and integration of ServiceNow modules. The role is also responsible for platform stability, performance, and security, as well as end-user training and support. The successful candidate will stay current with ServiceNow implementation and management trends and best practices. This is a regular, hybrid position with a day-job shift in the United States. The approximate annual base compensation range is $80,000 to $100,000. Los Angeles, California-based candidates are not eligible. The actual offer depends on factors including experience, knowledge, skills, abilities, geographic location, and internal equity.
Requirements
- Bachelor’s degree in Computer Engineering, Computer Science, or Information Technology, or a Master’s degree in Software Engineering.
- Required skills in ServiceNow Discovery, ServiceNow Incident Management, ServiceNow Platform, and ServiceNow Sales and Order Management.
- Advanced English proficiency (C1).
Nice To Haves
- ITIL Foundation certification (Axelos).
- ITIL V3 Foundation certification (Axelos).
- ServiceNow Certified Application Developer certification.
- ServiceNow Certified System Administrator (CSA) certification.
- IT Infrastructure Library (ITIL) certifications from EXIN.
Responsibilities
- Lead and manage a team of ServiceNow developers and administrators.
- Develop and implement ServiceNow best practices and standards.
- Collaborate with cross-functional teams to gather requirements and design solutions.
- Oversee the configuration, customization, and integration of ServiceNow modules.
- Ensure the stability, performance, and security of the ServiceNow platform.
- Provide training and support to end users on ServiceNow functionality.
- Stay current on industry trends and best practices related to ServiceNow implementation and management.
Benefits
- Hands-on experience, mentorship, and learning opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
