Manager - Enterprise Application ServiceNow N 4D

Genpact•New York City, NY

10d•Hybrid

About The Position

Genpact is hiring a Manager - Enterprise Application - ServiceNow to lead and manage a team of ServiceNow developers and administrators. The role is responsible for establishing ServiceNow best practices and standards, working with cross-functional teams to gather requirements and design solutions, and overseeing the configuration, customization, and integration of ServiceNow modules. The manager ensures the stability, performance, and security of the platform, provides end-user training and support, and stays current with ServiceNow industry trends and implementation and management practices. The position is hybrid and listed as a day job in the United States. Candidates based in Los Angeles, California are not eligible. The approximate annual base compensation range is USD 80,000–100,000; the actual offer depends on factors including experience, skills, geographic location, and internal equity.

Requirements

Bachelor’s degree in Computer Engineering, Computer Science, or Information Technology, or a Master’s degree in Software Engineering.
Advanced English language proficiency (C1).
Required skills: ServiceNow Discovery, ServiceNow Incident Management, ServiceNow Platform, and ServiceNow Sales and Order Management.

Responsibilities

Lead and manage a team of ServiceNow developers and administrators.
Develop and implement ServiceNow best practices and standards.
Collaborate with cross-functional teams to gather requirements and design solutions.
Oversee the configuration, customization, and integration of ServiceNow modules.
Ensure the stability, performance, and security of the ServiceNow platform.
Provide training and support to end users on ServiceNow functionality.
Stay current on industry trends and best practices related to ServiceNow implementation and management.