Service Writer

FleetPride•Houston, TX

19d

About The Position

The Service Writer communicates repair estimates, scheduling, and work details to customers. The role requires a firm mechanical understanding of trucks and trailers and the ability to describe work performed knowledgeably and in detail. The position also provides administrative support, including preparing reports, handling information requests, performing clerical functions, processing customer accounts, and carrying out office duties according to branch procedures. The Service Writer supports the Service Manager and technicians, coordinates repair and road-call work, handles customer payments and account details, and maintains office records and systems. The primary work environment includes inside and outside conditions, varied temperature changes, minimal chemical hazards, vibration, dust, and vehicle noise.

Requirements

High school diploma.
Firm mechanical understanding of trucks and trailers.
Average PC skills.
Ability to communicate work performed in a knowledgeable and detailed manner.
Strong written and verbal communication skills.
Proven customer service skills.
Ability to sell FleetPride products and services.

Nice To Haves

G-Suite skills.
Excel skills.
Word skills.

Responsibilities

Communicate with customers, employees, and others to answer questions, explain repair information, schedule repairs, and address complaints.
Support the Service Manager and technicians with daily needs.
Prepare invoices, open repair orders, and prepare reports, memos, letters, financial statements, and other documents using Google Sheets and Excel spreadsheets.
Determine customer account status and payment needs before scheduling work.
Answer telephones, direct calls, and take messages.
Obtain authorization for credit card payments and process credit card, cash, and charge account payments.
Maintain and update filing, inventory, mailing, and database systems, manually or using a computer.
Estimate, schedule, and invoice repairs knowledgeably.
Coordinate road-call requirements, follow up on timely completion, control costs, issue purchase orders, and make arrangements to facilitate road calls.
Perform general office duties, including ordering supplies and parts for incoming jobs, maintaining records management systems, and basic bookkeeping.
Open, sort, and distribute incoming correspondence, including faxes and email.
Manage the cash drawer and petty cash.
Maintain a clean and organized office area.