Service Writer

9025 Spencer Fluid Power, Inc.•Billings, MT

About The Position

The Service Writer supports shop operations by sourcing and purchasing hydraulic parts, providing customers with quotes and expected repair times, and helping schedule and coordinate repair jobs. The role also assists inside and outside sales teams as needed and may handle parts delivery or pickup.

Requirements

  • At least 2 years of customer service experience.
  • Strong analytical and interpersonal skills.
  • Organizational skills, including the ability to multitask and prioritize.
  • High school diploma or equivalent.

Nice To Haves

  • Fluid Power/Hydraulics product knowledge.
  • Purchasing and/or service writing experience for a hydraulic shop or service department.

Responsibilities

  • Source and purchase hydraulic parts to support shop operations.
  • Provide customers with quotes and expected repair times.
  • Assist with scheduling and coordinating repair jobs.
  • Assist the inside and outside sales teams as needed.
  • Deliver or pick up parts.
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