Service Writer

Rudd Equipment Company • Corbin, KY

17d • Onsite

About The Position

Rudd Equipment Company, Inc. is seeking a reliable Service Writer to ensure proper and timely billing of customer and warranty work orders, prepare shipping and receiving documents, help secure designated facilities, and ensure compliance with administrative policies and safety standards. This position requires in-office presence; its essential functions cannot be performed remotely.

The Service Writer prepares work orders and warranty documents, handles equipment-movement paperwork, and communicates with other branches about machinery scheduling, reporting, and preparation. The role also assists the branch service manager with special projects and performs other duties assigned by branch or corporate management. The position is full-time, normally Monday through Friday, with overtime occasionally required. The work is performed in a general office environment and includes physical tasks such as using a computer and telephone and lifting, bending, and pulling equipment, tools, and parts.

Requirements

• High school diploma required.
• At least two years of experience in the construction and mining equipment industry, in product support such as parts, technical, or supervisory work.
• Ability to read, analyze, and interpret professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals, and to present information and respond to questions from managers, employees, and customers.
• Familiarity with Microsoft Office, including Excel and Word.
• Ability to use a computer screen, keyboard, and telephone.
• Ability to lift 40 pounds and bend, lift, and pull equipment, tools, and parts.

Nice To Haves

• Experience with the Lawson Operating System.

Responsibilities

• Prepare work orders for invoicing, including proper descriptions for customer and/or warranty billing.
• Prepare shipping and receiving documents for equipment movements.
• Prepare warranty documents for delivery to the customer via PSR.
• Communicate with other branches by telephone and correspondence regarding machinery movement scheduling, reporting, and preparation.
• Assist the branch service manager with special projects and perform other duties as deemed necessary by branch or corporate management.
• Perform duties and responsibilities in a timely and effective manner in accordance with established company policies and the position’s overall objectives.
• Foster a cooperative and harmonious working climate that supports employee morale and productivity, and project the company’s quality philosophy and vision.
• Comply with administrative policies and safety standards.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED