Service Writer

ProLift Toyota Material Handling•Evansville, IN

24d

About The Position

The Service Writer prepares accurate and timely repair estimates and follows up with customers to obtain approval for service repairs. The role builds long-lasting customer relationships by understanding customer needs and expectations, setting specific measurable goals, and achieving results within the customer’s expected timeframe. The Service Writer also supports specialized product lines and helps advance ProLift Toyota Material Handling’s philosophies, vision, strategies, and Toyota Lean Management practices.

Requirements

High school diploma or equivalent.
One to two years of experience in a material handling service environment or similar industry; the posting also references three to five years, so the stated experience requirement is inconsistent.
Proficient knowledge of Microsoft products, including Outlook and Office 365.
Excellent verbal and written communication skills for communicating with associates, customers, and managers.
Ability to source purchases from online or catalogue inventory.
Ability to protect organizational values by maintaining confidential and sensitive information.

Responsibilities

Generate repair estimates for customers.
Gather information needed to prepare estimates, including parts, outside repairs, and labor.
Formulate proposals and present them to customers.
Follow up with customers to obtain approval for service repairs.
Support specialized product lines.
Provide sales staff, service departments, and customers with accurate estimates within 24 hours of receiving a request.
Maintain estimate records.
Maintain good relationships with outside repair vendors.
Promote ProLift Toyota Material Handling’s philosophies, vision, strategies, and the value of “Doing the Right Thing.”
Promote the Toyota Lean Management philosophy.