Service Writer

Hunter Truck•Allentown, PA

1h•Onsite

About The Position

Hunter Truck is hiring a full-time Service Writer at its Allentown, Pennsylvania location. The role manages repair orders accurately and efficiently, ensuring customer needs are documented and communicated. The schedule is Monday through Friday, 3:00 p.m. to 11:30 p.m. The work address is 9981 Old Route 22, Breinigsville, PA 18031. The Service Writer greets service customers, sells needed work, writes repair orders, estimates repair costs, and communicates with technicians and customers about repair progress. The position also handles additional-work authorizations, warranty claims and policy adjustments, repair order documentation and balances, customer inquiries and complaints, and scheduling. The employee maintains an organized work area and follows safety policies.

Requirements

High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
Valid driver's license.
Must meet company insurability standards.
Regular walking and frequent standing; occasional stooping, kneeling, crouching, or crawling; and occasional lifting or moving of up to 50 pounds.
Vision abilities include close, distance, color, peripheral, depth perception, and focus adjustment.

Responsibilities

Greet service customers, sell needed work, write repair orders, and estimate repair costs.
Select the proper payment type and perform an initial review of repair orders.
Communicate with technicians and update customers on repair progress.
Obtain authorization for additional work and maintain accurate repair documentation.
Administer warranty claims and policy adjustments in accordance with manufacturer guidelines.
Maintain repair order balances and assist the parts and service departments as needed.
Handle customer inquiries, complaints, and scheduling professionally.
Maintain a clean and organized work area while adhering to safety policies.