Service Writer

Epika Fleet Services•Baytown, TX

About The Position

LubeZone is hiring a Service Writer (also described as a Sales & Service Writer) to support customers at its fast-lube and routine maintenance service locations. The role is a key customer contact, welcoming customers, listening to their concerns, recommending appropriate services, and helping provide a trustworthy experience from check-in through checkout. The company provides training on its products, services, and tools; prior technician experience is not required. LubeZone primarily services Class 6–8 trucks and also services light- and medium-duty vehicles. The position offers opportunities to develop customer care, sales, and workflow skills, with potential advancement to Assistant Store Manager, Store Manager, and other operational leadership roles. The work takes place in an automotive shop and retail service environment, and the schedule is flexible, including weekends as needed. The listed pay range is USD $15.00–$20.00 per hour.

Requirements

High school diploma or equivalent.
At least 2 years of customer service and/or retail experience, including sales.
Ability to communicate and work well with others.
Ability to stay organized and detail-oriented.
Ability to learn quickly and be flexible, dependable, punctual, and consistent with work attendance.
Ability to stand for up to eight hours per day and walk to access various areas of the building.
Ability to bend, stoop, kneel, and crouch regularly, with full range of motion in arms and hands.
Ability to lift and/or move up to 10 pounds regularly and up to 70 pounds frequently.
Vision sufficient to detect color and depth and refocus; ability to use safety goggles or other PPE as required.
Ability to communicate with customers, technicians, service advisors, managers, and shop teammates.

Nice To Haves

Some college.
Automotive and heavy-duty vehicle knowledge.

Responsibilities

Greet customers in a friendly manner and gather information needed to service their equipment.
Review service history and technician findings to recommend appropriate services.
Explain preventative maintenance packages so customers can make informed decisions.
Enter service information in the Droptop Point-of-Sale system and prepare quotes and work orders.
Coordinate with technicians and store leadership to manage workflow and keep repairs on track.
Complete invoices, collect payments, and perform basic accounting duties using daily payment information.
Keep the display area stocked and assist with add-on sales.
Maintain store cleanliness to support a safe and healthy workplace.
Work a flexible schedule, including weekends as needed, and follow Sun Auto's core values and company policies.