Service Writer

Sammons Warehouse Solutions • Irving, TX

22d

About The Position

Sammons Industrial is an employee-owned family of businesses that includes Briggs Industrial Solutions, Sammons Warehouse Solutions, and SitePro Rentals. SitePro Rentals is seeking a Customer Service Advisor/Service Writer to support its Parts and Service teams by coordinating parts and service activity, assisting technicians, managing service orders, and helping internal teams resolve issues. The role helps reduce equipment downtime and keep customer equipment working by ensuring requests are organized, information is communicated clearly, and details are followed through.

Requirements

• High school diploma.
• Strong communication skills, a positive attitude, and a genuine desire to support teammates and provide dependable service.
• Ability to manage multiple requests and maintain accurate records.
• Ability to use Microsoft Office and business systems.
• Willingness to work collaboratively, solve problems, learn the business, and take ownership of details.

Nice To Haves

• Five or more years of experience in customer service, parts, operations, or a similar role.
• Technical school or college education.
• Experience with parts ordering, purchase orders, or invoicing.

Responsibilities

• Coordinate parts availability, orders, and deliveries, and provide technicians and service teams with information and resources needed to complete repairs.
• Respond to internal requests and help troubleshoot order and service questions.
• Work with Parts, Service, Rental, and Sales teams to support daily operations.
• Assist with parts and service orders, purchase orders, invoicing, and quotes.
• Maintain accurate records and follow up on open requests to prevent delays.
• Communicate updates, track outstanding needs, and help resolve issues while prioritizing safety, accuracy, and customer satisfaction.

Benefits

• Competitive pay and performance-based bonuses.
• Employee Stock Ownership Plan (ESOP) retirement savings at no cost to employees.
• 401(k).
• Training and tuition reimbursement.
• Work/life balance.
• Paid holidays and time off.
• Health and wellness benefits.
• Tool benefits, PPE/uniforms, and a safety boot program.
• Company-paid life and short-term disability insurance.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED