Service-Writer

Ascendance Truck Centers•Erie, PA

10d

About The Position

Ascendance Truck Centers is seeking a motivated, full-time Service Writer for its fast-paced service department. The Service Writer provides direction to service personnel, delegates assignments according to business needs, and answers questions concerning current and upcoming jobs. The role handles incoming work and customer communication while coordinating with internal departments. The successful candidate is an excellent communicator with strong customer-service skills and relevant service-writing experience. A high school diploma or GED and additional training in heavy-duty trucks are required. The posting specifies a minimum of one year of experience as a Service Writer; a combination of education, training, or experience that provides the required knowledge, skills, and abilities may also be considered. Ascendance Truck Centers describes its culture as supportive of employee growth and long-term career development. The company is an equal opportunity employer and values diversity, inclusivity, and respect.

Requirements

At least one year of experience as a Service Writer.
High school diploma or GED.
Additional training in heavy-duty trucks.
Ability to listen, communicate effectively, and resolve conflicts with customers, employees, and coworkers.
Ability to develop written estimates, quote bids, and schedule jobs.
Ability to read instructions, work orders, and specifications.
Excellent verbal and written communication skills.
Ability to operate a personal computer and business applications.
Strong problem-solving skills.
Goal-oriented and results-focused.
A combination of education, training, or experience that provides the required knowledge, skills, and abilities will be considered.

Responsibilities

Receive and manage the flow of incoming work, communicate with customers, and maintain communication with internal departments.
Greet customers promptly and courteously and collect the vehicle and customer information needed for repairs, customer contact, and invoicing.
Accurately document vehicle issues, concerns, and maintenance requirements.
Obtain the customer's signature on the repair order and provide the customer with a copy.
Understand, communicate, and evaluate vendor and International warranty guidelines, approval processes, and policies during write-up and repair.
Establish the customer's payment method and identify purchase-order and estimate requirements at write-up, as needed.
Check repair progress and contact customers with status updates or changes to promised completion times, as required.
Ensure vehicles are parked in assigned areas, trucks are locked, and keys are tagged and stored properly.
Explain completed work and charges to customers.
Stay current on warranty policies and product changes.
Provide direction to service personnel, delegate assignments based on business needs, and answer questions about current and future jobs.
Develop written estimates, quote bids, and schedule jobs.