Service Writer (RV Service Advisor)
About The Position
General RV Center is seeking a Service Writer (RV Service Advisor) to support customers throughout their service experience. Service Advisors are problem-solvers and key relationship-builders in the service department, helping customers understand the work their RV needs and contributing to the company’s continued success. The role provides customer service from appointment scheduling through repair-order submission and recommendations for products and services. Advisors explain technical issues and potential repairs in clear terms. General RV Center is a family-owned RV dealer founded in 1962, with locations nationwide and an Internet Sales team.
Requirements
- Previous customer service experience is required.
- Ability to multitask and complete tasks in a timely and efficient manner.
- Strong attention to detail and organizational skills.
- Familiarity with the MS Office Suite.
- Valid driver’s license.
Nice To Haves
- RV or automotive service-writing experience.
Responsibilities
- Provide excellent customer service throughout the entire service experience.
- Schedule service appointments with customers in a timely and efficient manner.
- Communicate with customers to determine required RV repairs or maintenance.
- Submit repair orders with accurate, detailed descriptions of required repairs and/or maintenance.
- Recommend additional products and services that can enhance customers’ use of their RV.
- Clearly explain technical issues to customers and how they can be repaired.
- Perform other duties as assigned by management.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance options
- Paid vacations
- 401(k) with company matching
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
