Service Writer

Aramsco•Baltimore, MD

6d•$26 - $28

About The Position

The Service Writer provides exceptional customer service and supports the service department by managing repair orders, scheduling work, and helping ensure efficient shop operations. The role is responsible for accurate documentation, clear communication with customers and team members, and maintaining department quality and productivity standards. The position requires specialized skills or multiple skills developed through job-related training and considerable on-the-job experience. Work is completed with limited supervision, and the Service Writer may serve as an informal resource for less-experienced associates. The role requires proficiency in a range of processes and procedures, a basic understanding of how the team works with other teams, and the ability to address atypical problems using proven practices. It impacts the quality of the employee’s work and its contribution to the team, and regularly involves exchanging information.

Requirements

Strong written and verbal communication skills.
Excellent organizational and multitasking abilities.
Proficiency in Microsoft Office Suite and general computer skills.
Ability to regularly lift and carry 50+ pounds.
Professional appearance and demeanor.
Valid driver's license.
Specialized or multiple skills developed through job-related training and considerable on-the-job experience.
Ability to complete work with limited supervision and proficiency in a range of processes or procedures.
Basic understanding of how the team integrates with other teams.
Ability to use proven practices or procedures to solve atypical problems.

Nice To Haves

Previous experience in a service or repair environment.

Responsibilities

Greet customers in a friendly, professional, and helpful manner.
Assess and document equipment issues for commercial cleaning, restoration, and surface preparation equipment.
Create clear and complete work orders for repairs and maintenance.
Contact customers to review service needs and schedule appointments to maintain an efficient workflow.
Coordinate shop operations, including workflow, communication, employee efficiency, and paperwork.
Monitor and meet department quality and productivity goals.
Maintain appropriate inventory levels and ensure parts are stocked accurately.
Deliver parts to local vendors as needed.
Keep the work area organized, clean, and professional.
Follow company policies, procedures, and safety standards.
Demonstrate dependability, punctuality, and professionalism.
Perform other assigned duties, including occasional overtime.
Delegate effectively and support team efficiency.