Service Writer

FleetPride • Bemidji, MN

5d

About The Position

The Service Writer communicates estimates, scheduling, and repair details to customers. The role requires a firm mechanical understanding of trucks and trailers and the ability to explain work performed in a knowledgeable, detailed manner. The position also provides administrative support, including preparing reports, responding to information requests, handling correspondence, receiving visitors, filing documents, and processing customer accounts. Administrative duties may vary according to individual branch office procedures.

Requirements

• High school diploma.
• Firm mechanical understanding of trucks and trailers.
• Average PC skills.
• Ability to communicate work performed in a knowledgeable and detailed manner.
• Strong written and verbal communication skills.
• Proven customer service ability.
• Ability to sell FleetPride products and services.

Nice To Haves

• Knowledge of G-Suite, Excel, and Word.

Responsibilities

• Communicate with customers, employees, and others to answer questions, explain repair information, schedule repairs, and address complaints.
• Support the Service Manager and technicians with daily needs.
• Prepare invoices, open repair orders, and create reports, memos, letters, financial statements, and other documents using Google Sheets and Excel.
• Determine customer account status and payment needs before scheduling work.
• Answer telephones, direct calls, and take messages.
• Obtain authorization for credit card payments and process credit card, cash, and charge account payments.
• Maintain and update filing, inventory, mailing, and database systems manually or by computer.
• Estimate, schedule, and invoice repairs knowledgeably.
• Coordinate road call requirements, follow up to ensure timely work completion, control costs, issue purchase orders, and make arrangements to facilitate road calls.
• Perform general office duties, including ordering supplies and parts for incoming jobs, maintaining records management systems, and basic bookkeeping.
• Open, sort, and distribute incoming correspondence, including faxes and email.
• Be responsible for the cash drawer and petty cash.
• Maintain a clean and organized office area.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Life and AD&D insurance
• Paid time off
• Paid holidays
• May be eligible for monthly bonuses

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED