Service Writer

Brown Equipment Company•Lexington, KY

27d•Onsite

About The Position

Brown Equipment Company (BEC) is seeking a Service Writer / Parts Coordinator to join their team. This dual role involves assisting customers with equipment repairs, coordinating with mechanics, ordering parts, and ensuring the efficient flow of service operations. The ideal candidate will be organized, customer-focused, and adept at problem-solving in a fast-paced environment.

Requirements

Strong customer service and communication skills
Excellent organizational skills and attention to detail
The ability to manage multiple tasks and changing priorities
Strong computer skills and the ability to learn new software systems
A positive attitude and willingness to work as part of a team
A high school diploma or equivalent

Nice To Haves

Experience in service writing, parts ordering, inventory, or a related role
Familiarity with automotive, diesel, heavy equipment, or mechanical repair environments
Experience with ERP systems, particularly NetSuite

Responsibilities

Serve as the main point of contact for customers needing equipment service or repairs.
Coordinate with mechanics and service leadership to schedule, track, and complete repair work.
Prepare service estimates and communicate repair recommendations, costs, and timelines to customers.
Manage service work orders from start to finish, ensuring accurate documentation of labor, parts, and repairs.
Keep customers updated on repair progress and answer questions throughout the service process.
Prepare customer invoices and assist with warranty repair documentation.
Identify and order parts needed for equipment maintenance and repairs.
Work closely with mechanics and service leadership to ensure the correct parts are ordered and available when needed.
Communicate with vendors regarding parts availability, pricing, and delivery timelines.
Track parts orders, follow up on backorders, and help minimize service delays.
Maintain accurate parts records and ensure parts are properly assigned to service work orders.
Assist with parts inventory organization and accuracy.