Service Writer

United Ag & Turf•Springfield, VT

21d

About The Position

United Ag & Turf NE, a John Deere dealership with multiple locations across the Northeast, is hiring a Service Writer to support the Service Department and its customer service needs. The role includes opening and closing work orders, supporting pre-delivery activities for new equipment, repair and reconditioning of new and used trade-in equipment, and assisting with daily shop, field service, and delivery or vehicle operations. The position is full-time and scheduled Monday through Friday on first shift, with Saturdays as needed. The role may require extended hours and weekends as needed. The listed pay range is $19.00–$28.00 per hour; starting pay depends on relevant experience, skills, certifications, geographic market, and internal equity. United Ag & Turf offers training through John Deere University, an employee benefits plan, and opportunities for advancement. The position requires a high school diploma or GED and the ability to perform the physical demands described in the posting, with reasonable accommodation available for qualified individuals.

Requirements

Ability to use standard desktop applications such as Microsoft Office and internet-based functions.
Positive attitude.
Strong oral communication and written skills.
Strong organizational skills.
Ability to provide robust customer service to internal and external customers.
Ability to work extended hours and weekends as needed.
High school diploma or GED.
Ability to stand, sit, talk, hear, and use hands and fingers to operate a computer keyboard and telephone.
Close vision ability and sufficient hearing to communicate in person or over the phone.
Ability to lift up to 50 pounds, and to reach, stoop, kneel, and bend as needed.

Nice To Haves

One year of experience in Service Department operations.
Experience with John Deere equipment.

Responsibilities

Advise customers about technical problems, schedule service needs, and plan assigned jobs in work orders with job information and instructions, identifying the customer and machine.
Assist with appraisals and quotes for repair work and discuss required service, including parts and labor, with the Service Manager.
Schedule shop assignments, field service work, and trucks for equipment pickup and delivery.
Process warranty claims.
Establish or adjust work procedures to meet schedules and deadlines.
Open and close work orders to support timely completion and company goals.
Supervise shop activities when the Service Manager is away from the branch.
Participate in available company-sponsored training to develop knowledge and skills.
Maintain positive and professional working relationships with peers, management, and support resources, with a commitment to teamwork and customer service.