Service Writer
Alta Equipment Group•Hillman, MI
•Onsite
About The Position
Ginop Sales and Alta Equipment Group are currently looking for a full-time Service Writer for our Hillman branch. The Service Writer is directly responsible for the management of the Service Team and the facilitation of repairs and maintenance of customer equipment and for ensuring that the work is done expeditiously and correctly.
Requirements
- Previous service experience is highly preferred
- A strong technical knowledge base is desired to answer technician questions
- Must have strong computer skills and working knowledge of Microsoft Word, Excel and Outlook. Previous ERP experience is a plus.
- Possess excellent verbal and written communication skills
- Excellent time management skills and the ability to communicate with all levels of coworkers, as well as customers
- Intermediate Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
- Basic Mathematical Skills: Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
- Basic Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Nice To Haves
- Previous ERP experience is a plus.
Responsibilities
- Dispatch Technicians to handle service requests and preventive maintenance (PM)
- Take, record and prioritize customer calls for service requests
- Compile and complete customer summary invoicing
- Maintain Technician time log
- Answering internal and customer service calls
- Opening and closing work orders, including accurately recording story lines into each order
- Invoicing & accounts receivables assistance
- Assist Technicians with finding technical data
- Looking up parts/backing up the parts counter
- Incorporate Alta’s Guiding Principles into daily activities and perform other duties as assigned.
- Maintain consistent, regular, and reliable attendance, including being ready for work at the designated start time.
Benefits
- Training
- Tuition assistance
- Employee stock purchase plan
- Outstanding benefits package (Medical, Dental and Vision, plus much more!)
- 401(k) with match
- Competitive wages
- Paid time off
- 10 paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
