Service Writer

Generac Power Systems•Stockton, CA

11d•$23 - $33

About The Position

Energy Systems, a full-service Generac equipment and solutions distributor providing sales, service, and rentals, is seeking a Service Writer. The Service Writer evaluates technician recommendations for plausibility, follows up promptly, and works cross-functionally to develop customer proposals. This role owns the repair proposal process, guides customers through available options, and follows up on all active proposals. The position also supports sales and customer relationships through outbound engagement, customer assistance, issue resolution, product and program education, and coordination with service operations and internal teams.

Requirements

High school diploma or GED.
At least 2 years of experience in a customer-facing environment.
Excellent written and oral communication skills.
Effective presentation skills.
Strong problem-solving skills.
Ability to work independently.
Ability to make decisions in the best interest of the customer and the company.
Ability to multitask and prioritize activities according to importance and urgency.
Ability to take initiative and work proactively.
Ability to react well under pressure.
Ability to perform and comprehend basic business and financial calculations.
Demonstrated accuracy and thoroughness.

Nice To Haves

Associate degree.
3–4 years of experience in a customer-facing environment.

Responsibilities

Drive sales in the assigned territory through outbound efforts to engage, grow, and retain customers.
Manage the sales process through calls, email, and web chats to develop and grow customer relationships and achieve channel and program goals.
Assist customers with pricing and availability, order processing, and order status.
Resolve issues by working with customers, the territory sales team, and relevant internal departments.
Act as a liaison between customers and the service operations team.
Deliver sales presentations and product updates to the service sales team and senior sales manager.
Provide customers with product details, including features, benefits, and competitive comparisons.
Assist with promoting new product launches.
Guide customers in using available tools to confirm the correct product.
Drive customer engagement with applicable resources and programs.
Review resources and business-building tools available to partners and assist them in succeeding.
Promote channel programs and the benefits of participating in them.
Inform and educate customers about promotional opportunities to enhance relationships and grow sales.
Evaluate technician recommendations for plausibility and follow up in a timely manner.
Work cross-functionally to develop customer proposals, own the repair proposal process, guide customers through options, and follow up on active proposals.