Service Writer

Monroe Tractor • Westborough, MA

6d • $19 - $28

About The Position

Monroe Tractor is a family-owned construction and agricultural equipment dealer with over 75 years of experience serving the northeastern United States. The Service Writer acts as an intermediary between customers and branch staff and helps coordinate service work, maintain repair-order records, process invoices and parts requisitions, and support warranty work. The position is suited to someone with strong customer-service and problem-solving skills who can help ensure customers are satisfied with the products and service.

Requirements

• High school diploma or equivalent.
• One or more years of experience in a Service Writer position and/or in a service or parts department.
• Great communication skills.
• Computer skills, including Microsoft Excel, Outlook, and Word.
• Self-starter with attention to detail, strong organization, and a goal-oriented approach.
• Comfortable dealing with the public.
• Strong team player.
• Able to lift 25 pounds.

Nice To Haves

• Familiarity with agricultural and/or construction equipment.

Responsibilities

• Assist in creating work orders.
• Review and maintain repair orders for accuracy and completeness.
• Process records of parts requisitions, parts invoices, material invoices, and outside labor invoices to ensure proper accounting.
• Assist with scheduling service work.
• Keep the service manager informed about all work orders.
• Assist with warranties.
• Act as an intermediary between parts and service, and as the technician lead contact for parts.
• Help ensure every customer is satisfied with the products and service.

Benefits

• Medical, dental, and vision insurance.
• 401(k) plan with match.
• Competitive paid time off policy.
• Short- and long-term disability.
• Annual reviews.
• Annual incentive bonus opportunity.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED